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Kempower Support Portal

New feature in Kempower Technical Support Portal:

Starting mid January 2026, you’ll be asked to provide details of the last periodical maintenance performed when submitting a warranty claim.
Thank you for your cooperation!

  1. Kempower Support Portal
  2. Technical Support

Technical Support

Assistance with product and software usage, warranty claims and remote commissioning service.

Technical Support
Product Technical Support

Do you need help installing, configuring, or troubleshooting a product? Select this option to request assistance.

Required fields are marked with an asterisk*
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