Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Kempower Support Portal
New feature in Kempower Technical Support Portal:

Starting mid January 2026, you’ll be asked to provide details of the last periodical maintenance performed when submitting a warranty claim.
Thank you for your cooperation!

  1. Kempower Support Portal
  2. Technical Support

Technical Support

Assistance with product and software usage, warranty claims and remote commissioning service.

Remote Commissioning Support Booking

Book a remote commissioning support session if the service is already ordered.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"f843f799ae51faf7862cc0f8f033297f1485d531_lout","branding":{"id":"2","key":"ts","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/15","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de5500","headerLinkHoverBGColor":"#de5500","headerBadgeColor":"#de5500"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/565532e0-59b9-4a18-a96a-a43db3da70e4/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2NTUzMmUwLTU5YjktNGExOC1hOTZhLWE0M2RiM2RhNzBlNCI6WyJyZWFkIl19LCJleHAiOjE3ODE1MzUzNjksIm5iZiI6MTc4MTUzNDc2OX0.BlFMaAozNUyUqN_AGmiKvdIqTqs0dJZBZrUGF5Se2oM&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&mode=fit","logoId":"565532e0-59b9-4a18-a96a-a43db3da70e4","isLogoAvailable":true,"helpCenterTitle":"Kempower Support Portal","sharedPortalName":"Kempower Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Kempower Support Portal","sharedPortalName":"Kempower Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0bad8df2-c21e-4c94-ad9c-2b477636050d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiYWQ4ZGYyLWMyMWUtNGM5NC1hZDljLTJiNDc3NjM2MDUwZCI6WyJyZWFkIl19LCJleHAiOjE3ODE1MzUzNjksIm5iZiI6MTc4MTUzNDc2OX0.5FyGm75JvH_TUfNs9WFr7SZ2HOKYXc1E1iRgfplm6xk&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&height=300&mode=fit","bannerMediaApiFileId":"0bad8df2-c21e-4c94-ad9c-2b477636050d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ts","projectId":10026,"serviceDeskId":2,"name":"Technical Support","description":"<p>Assistance with product and software usage, warranty claims and remote commissioning service.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"23","name":"Cloud Service & Software Support","descriptionHtml":"","callToAction":"Cloud Service & Software Support","introHtml":"<p>Do you have questions related to ChargEye, licensing or OCPP? Do you want to report a software bug?</p>","icon":10473,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[5],"key":""},{"id":"46","name":"Document Request","descriptionHtml":"","callToAction":"Document Request","introHtml":"<p>Request a technical document not available in Kempower Mediabank.</p>","icon":10482,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[5],"key":""},{"id":"95","name":"Kempower Academy eLearning and Training Certification Support","descriptionHtml":"","callToAction":"Kempower Academy eLearning and Training Certification Support","introHtml":"<p>Do you have a problem with Kempower Academy, your training certification or would you like to suggest an improvement?</p>","icon":10470,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"22","name":"Product Technical Support","descriptionHtml":"","callToAction":"Product Technical Support","introHtml":"<p>Do you need help installing, configuring, or troubleshooting a product? Select this option to request assistance.</p>","icon":10472,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5],"key":""},{"id":"226","name":"Remote Commissioning Support Booking","descriptionHtml":"","callToAction":"Remote Commissioning Support Booking","introHtml":"<p>Book a remote commissioning support session if the service is already ordered.</p>","icon":10711,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[5],"key":""},{"id":"45","name":"Report a Charger with a Physical Damage","descriptionHtml":"","callToAction":"Report a Charger with a Physical Damage","introHtml":"<p>Was your charger damaged during transport? Has your charger been hit, vandalized or affected by force majeure conditions?</p>","icon":10480,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[5],"key":""},{"id":"327","name":"Spare Part Technical Support","descriptionHtml":"","callToAction":"Spare Part Technical Support","introHtml":"<p>Difficulties finding the right spare part for your product? Do you need to make a claim for a new spare part that is defective?</p>","icon":10469,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[5],"key":""},{"id":"97","name":"Warranty Claim","descriptionHtml":"","callToAction":"Warranty Claim","introHtml":"<p>Failed charger? Submit a warranty claim by filling out this form.</p>","icon":10524,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[5],"key":""},{"id":"48","name":"E-mailed request","descriptionHtml":"","callToAction":"E-mailed request","introHtml":"<p>E-mailed request</p>","icon":10492,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"1172","name":"Internal Note (Internal Use)","descriptionHtml":"","callToAction":"Internal Note (Internal Use)","introHtml":"<p>An internal note is used to give follow up to internal requests (e.g., projects or campaigns); it is not shared with the customers.</p>","icon":10865,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10552,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""},{"id":"592","name":"Remote Monitoring","descriptionHtml":"","callToAction":"Remote Monitoring","introHtml":"<p>Issue created coming from the remote monitoring.</p>","icon":11121,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11121","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Technical Support"}],"orderMapping":{"5":[23,46,95,22,226,45,327,97,999],"71":[343,344],"3":[12]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"New feature in Kempower Technical Support Portal:","userLanguageMessageWiki":"<p>Starting mid January 2026, you’ll be asked to provide details of the last periodical maintenance performed when submitting a warranty claim. <br> Thank you for your cooperation!</p>","defaultLanguageHeader":"New feature in Kempower Technical Support Portal:","defaultLanguageMessage":"Starting mid January 2026, you’ll be asked to provide details of the last periodical maintenance performed when submitting a warranty claim. \nThank you for your cooperation!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNjQwODU5NzU0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4MTUzNTk2OSwibmJmIjoxNzgxNTM0NzY5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.ccRTSw9_hv-uNCn_KTYKy7K2ajXjj-ihBfEokvmjfAw","targetCollection":"upload-user-collection--1640859754","endpointUrl":"https://api.media.atlassian.com","clientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","tokenDurationInMins":20}},"reqCreate":{"id":226,"projectId":10026,"issueType":{"id":"10248","name":"Commissioning booking"},"form":{"name":"Remote Commissioning Support Booking","descriptionHtml":"","callToAction":"Remote Commissioning Support Booking","intro":"<p>Book a remote commissioning support session if the service is already ordered.</p>","instructions":"","icon":10711,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10377","fieldConfigId":"10820","label":"Contact type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["11055"],"values":[{"value":"11054","label":"Complaint / Problem","selected":false,"children":[]},{"value":"11055","label":"Support request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10376","fieldConfigId":"10819","label":"Main contact cause","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["11072"],"values":[{"value":"11044","label":"ChargEye","selected":false,"children":[]},{"value":"11072","label":"Commissioning","selected":false,"children":[]},{"value":"11046","label":"Document","selected":false,"children":[]},{"value":"11047","label":"Installation","selected":false,"children":[]},{"value":"12057","label":"PL case","selected":false,"children":[]},{"value":"11048","label":"Product Hardware","selected":false,"children":[]},{"value":"11049","label":"Product Software","selected":false,"children":[]},{"value":"11050","label":"Sales","selected":false,"children":[]},{"value":"12014","label":"Spare Parts","selected":false,"children":[]},{"value":"11051","label":"Training","selected":false,"children":[]},{"value":"12058","label":"Thermal runaway event","selected":false,"children":[]},{"value":"11052","label":"Transport/Field Damage","selected":false,"children":[]},{"value":"11053","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10116","fieldConfigId":"10308","label":"Warranty claim","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10212"],"values":[{"value":"10211","label":"Yes","selected":false,"children":[]},{"value":"10212","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10947","fieldConfigId":"11614","label":"Covered in warranty","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11851","label":"Material (Parts)","selected":false,"children":[]},{"value":"11852","label":"Labor","selected":false,"children":[]},{"value":"11853","label":"Travel","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10922","fieldConfigId":"11584","label":"Parts request","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["11796"],"values":[{"value":"11793","label":"Send to Kempower","selected":false,"children":[]},{"value":"11794","label":"Recycling/Disposal","selected":false,"children":[]},{"value":"11796","label":"No parts involved","selected":false,"children":[]},{"value":"16021","label":"Non-Applicable (Out of Warranty case)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10927","fieldConfigId":"11589","label":"Parts shipped/recycled?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11800","label":"Yes","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11666","fieldConfigId":"12769","label":"Ticket level","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["12849"],"values":[{"value":"12849","label":"Level 1","selected":false,"children":[]},{"value":"12850","label":"Level 2","selected":false,"children":[]},{"value":"12851","label":"Level 3","selected":false,"children":[]},{"value":"12852","label":"Level 4","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/226","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/226","calendarParams":{"firstDay":0,"date":"2026-06-15T17:46:09+0300","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNjQwODU5NzU0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4MTUzNTk2OSwibmJmIjoxNzgxNTM0NzY5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.ccRTSw9_hv-uNCn_KTYKy7K2ajXjj-ihBfEokvmjfAw","targetCollection":"upload-user-collection--1640859754","endpointUrl":"https://api.media.atlassian.com","clientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1386557175320638,"updated":"2026-05-05T15:08:50.695752123Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[226],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1386557175320638,"name":"Remote commissioning booking","submit":{"lock":true,"pdf":false},"templateFormUuid":"340a11a1-0a22-4917-896b-85e4b55d7bd9"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"fb3a0155-b20b-4573-98d0-8ff74cfdb120"},"content":[{"type":"text","text":"Service Booking","marks":[{"type":"strong"},{"type":"underline"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"paragraph","content":[],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":4,"localId":"6a00c550-21df-4712-a077-43e0da59b76e"},"content":[{"type":"text","text":"For more information about the Remote Commissioning support, please visit:"}]},{"type":"paragraph","content":[{"type":"inlineCard","attrs":{"url":"https://kempower.com/services/maintenance-support/"}},{"type":"text","text":" "}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"937fd663-a134-45bb-a576-f9481348202e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"c65c0bb3-7fa2-4466-933d-edebd255f3a6"}}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"c21f9dbb-0b08-4006-9f1d-081a7b0e0aac","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[385]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":87},"layout":"default","localId":"b177dbf9-b841-4f14-8707-d350f418fc31"}}]},{"type":"tableCell","attrs":{"colwidth":[375]},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"63a34a7b-d2ed-448d-b275-f67e6da04502"},"content":[{"type":"text","text":"You can locate your order number for the service on "},{"type":"text","text":"the remote commissioning service order confirmation","marks":[{"type":"link","attrs":{"href":"https://mediabank.kempower.com/l/tm2kFDV-Jp9D"}},{"type":"strong"}]}]}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"0bf2e23c-ad09-409f-b1a7-e221b45da443"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":115},"layout":"default","localId":"599903ec-87db-433b-8a6a-47643ad6850d"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"901f19a5-a3ed-41e5-a1ba-bdb1c7c89ef7","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"dcd1af9d-2e66-40bd-a2db-9167a4ad6c8a"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"5d629021-bc16-4e0b-9cbb-129d3fe53fdf"},"content":[{"type":"text","text":"Please note that one item of the Remote Commissioning support includes "},{"type":"text","text":"a maximum of eight (8) hours of work ","marks":[{"type":"strong"}]},{"type":"text","text":"within a standard business day. In this timeframe, it is expected that "},{"type":"text","text":"a total of two (2) power units","marks":[{"type":"strong"}]},{"type":"text","text":" (aka cabinets) can be successfully commissioned. "}]},{"type":"paragraph","attrs":{"localId":"5d629021-bc16-4e0b-9cbb-129d3fe53fdf"},"content":[{"type":"text","text":"Kindly, keep this in mind when scheduling the commissioning date."}]}]}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"5fef7e5f-7115-4d67-b662-1dff3614221f","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":131},"layout":"default","localId":"3e57fbc2-2e5c-4687-9074-5a7f27c5be7e"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"4b0851a6-937f-4fc4-9eca-bf4811540d33"},"content":[{"type":"text","text":"If not provided, the serial number(s) of the charger(s) to be commissioned must be confirmed"},{"type":"text","text":" 5 business days prior the commissioning date","marks":[{"type":"strong"}]},{"type":"text","text":". Otherwise, the booking can be cancelled."}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"46c0934d-3875-4cc5-888f-e6eb6126f3c2"},"content":[{"type":"text","text":"Locate the serial numbers to be commissioned in the sticker attached to each charger or "},{"type":"text","text":"in the packaging list ","marks":[{"type":"link","attrs":{"href":"https://mediabank.kempower.com/l/x57bBBBMt5vW"}},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":"provided with the shipping information."}]}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"9675552a-131c-44ef-a577-d519dbd8e78a","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":122},"layout":"default","localId":"1ca2ac92-c7b9-4a5a-95e6-d356e08a7320"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"285be74a-e8ed-4539-bc73-daae8958dcf7","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":127},"layout":"default","localId":"85d9947e-0526-42e0-8043-483815513c1c"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":128},"layout":"default","localId":"9cacf241-88bf-4296-8b9f-bf6c841ff98d"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"f47c287c-5d39-4d1f-96a3-4a34abb4da34"},"content":[{"type":"text","text":"According to our terms and conditions, the slot to book the service starts "},{"type":"text","text":"earliest two (2) weeks from the request date","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"4d26f264-8627-491a-ba9b-3ad912085510"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":79},"layout":"default","localId":"69d131ca-3cfd-4019-8fb5-44dafdaaac61"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":114},"layout":"default","localId":"79cbea77-df32-40ab-8eba-73ace53bf11b"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"cd2adba6-5eb2-4834-8ad4-32b9485424c7"},"content":[{"type":"text","text":"A valid order confirmation number is needed to book the remote commissioning support service.","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"68ed6578-cc7d-48f0-86e1-73409cfb8757"},"content":[{"type":"text","text":"We encourage you to be in contact with our local Sales team to order the service*."}]},{"type":"paragraph","attrs":{"localId":"02b3ecc5-4398-489e-8c6d-403677852fbb"},"content":[{"type":"text","text":"Contact details of our Sales representatives are found in Kempower website:"}]},{"type":"paragraph","content":[{"type":"inlineCard","attrs":{"url":"https://kempower.com/contact-sales/"}},{"type":"text","text":" "}]},{"type":"paragraph","attrs":{"localId":"5dd20be0-8cf3-4e47-b41f-869b943caa88"},"content":[{"type":"text","text":"*Not available for North, Central & South America and the Caribbean. For these regions, order the service by raising a ticket "},{"type":"text","text":"here.","marks":[{"type":"link","attrs":{"href":"https://kempower.atlassian.net/servicedesk/customer/portal/35/group/68/create/318"}}]}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"88":{"i":{"co":{"cIds":{"85":["19935"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"85","type":"SOME_OF","constraint":["19935"]}]}]},"o":{"sIds":["1"]},"t":"sh"},"132":{"i":{"co":{"cIds":{"131":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"133":{"i":{"co":{"cIds":{"85":["19935"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"85","type":"SOME_OF","constraint":["19935"]}]}]},"o":{"sIds":["3"]},"t":"sh"},"134":{"i":{"co":{"cIds":{"85":["19936"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"85","type":"SOME_OF","constraint":["19936"]}]}]},"o":{"sIds":["4"]},"t":"sh"}},"sections":{"1":{"name":"Order = Yes","conditions":["88"]},"2":{"name":"Serial numbers provided","conditions":["132"]},"3":{"conditions":["133"]},"4":{"name":"Order = No","conditions":["134"]}},"questions":{"128":{"type":"da","label":"Proposed commissioning start date","description":"","validation":{"rq":true},"jiraField":"customfield_10088","questionKey":""},"99":{"type":"no","label":"Charger quantity to be commissioned","description":"","validation":{"rq":true,"mnn":1,"mxn":100,"wh":true},"jiraField":"customfield_10355","questionKey":""},"79":{"type":"pg","label":"On-site commissioner contact information (phone and email)","description":"Phone number and email of the on-site commissioner. Both required for the commissioning.","validation":{"rq":true},"jiraField":"customfield_10044","defaultAnswer":{"text":""},"questionKey":""},"87":{"type":"ts","label":"Order number","description":"","validation":{"rq":true},"jiraField":"customfield_10158","questionKey":""},"116":{"type":"tl","label":"Summary","description":"Summarize your request briefly. Mention the name of the charging site to be commissioned.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"127":{"type":"pg","label":"Site address","description":"Address of the location where the charger(s) will be installed.","validation":{"rq":true},"jiraField":"customfield_10385","questionKey":""},"122":{"type":"tl","label":"Serial number(s)","description":"List the serial number(s) to be commissioned here separated by a space character. Include both components, Power Unit & Satellites.","validation":{"rq":true,"rgx":{"p":"^(?:K00\\d{5}[A-D]?|KS\\d{5}|D00\\d{5}[A-D]?|KLM0\\d{5}|M\\d{7})(?:\\s+(?:K00\\d{5}[A-D]?|KS\\d{5}|D00\\d{5}[A-D]?|KLM0\\d{5}|M\\d{7}))*$","m":"Valid inputs are in the format: K0012345 / D0012345 (for Power Units) and KS12345 / M0012345 (For Satellites). Remember to separate them with a space."}},"jiraField":"customfield_10035","questionKey":""},"115":{"type":"cd","label":"Country","description":"","validation":{"rq":true},"jiraField":"customfield_10338","questionKey":""},"114":{"type":"cm","label":"I confirm that:","description":"","validation":{"rq":true,"mns":4},"choices":[{"id":"1","label":"The on-site commissioner has a valid Kempower certification to perform the commissioning work.","other":false},{"id":"5","label":"If not provided, the serial number(s) of the charger(s) to be commissioned will be confirmed 5 business days prior the commissioning date.","other":false},{"id":"2","label":"The installation checklist will be filled, signed, and provided 5 business days prior the commissioning date. Otherwise, I understand that the booking can be cancelled. ","other":false},{"id":"3","label":"I am aware of and accept the conditions stated regarding the remote commissioning support service.","other":false}],"questionKey":""},"85":{"type":"cd","label":"Do you have a service order confirmation number for this booking?","description":"You must have a confirmation number if you ordered the remote commissioning together with your hardware.","validation":{"rq":true},"jiraField":"customfield_18281","questionKey":""},"131":{"type":"cs","label":"Charger serial number validation","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"I have the list of serial number(s) to be commissioned.","other":false},{"id":"2","label":"I will confirm later the serial number(s) to be commissioned.","other":false}],"questionKey":""},"45":{"type":"tl","label":"On-site commissioner name","description":"Name of commissioner and company.","validation":{"rq":true},"jiraField":"customfield_10159","questionKey":""},"98":{"type":"tl","label":"Buyer's contact information","description":"Your phone number or email is required.","validation":{"rq":true},"jiraField":"customfield_10160","questionKey":""}}},"uuid":"340a11a1-0a22-4917-896b-85e4b55d7bd9"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1386557175320638,"updated":"2026-05-05T15:08:50.695752123Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[226],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1386557175320638,"name":"Remote commissioning booking","submit":{"lock":true,"pdf":false},"templateFormUuid":"340a11a1-0a22-4917-896b-85e4b55d7bd9"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"fb3a0155-b20b-4573-98d0-8ff74cfdb120"},"content":[{"type":"text","text":"Service Booking","marks":[{"type":"strong"},{"type":"underline"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"paragraph","content":[],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":4,"localId":"6a00c550-21df-4712-a077-43e0da59b76e"},"content":[{"type":"text","text":"For more information about the Remote Commissioning support, please visit:"}]},{"type":"paragraph","content":[{"type":"inlineCard","attrs":{"url":"https://kempower.com/services/maintenance-support/"}},{"type":"text","text":" "}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"937fd663-a134-45bb-a576-f9481348202e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"c65c0bb3-7fa2-4466-933d-edebd255f3a6"}}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"c21f9dbb-0b08-4006-9f1d-081a7b0e0aac","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[385]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":87},"layout":"default","localId":"b177dbf9-b841-4f14-8707-d350f418fc31"}}]},{"type":"tableCell","attrs":{"colwidth":[375]},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"63a34a7b-d2ed-448d-b275-f67e6da04502"},"content":[{"type":"text","text":"You can locate your order number for the service on "},{"type":"text","text":"the remote commissioning service order confirmation","marks":[{"type":"link","attrs":{"href":"https://mediabank.kempower.com/l/tm2kFDV-Jp9D"}},{"type":"strong"}]}]}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"0bf2e23c-ad09-409f-b1a7-e221b45da443"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":115},"layout":"default","localId":"599903ec-87db-433b-8a6a-47643ad6850d"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"901f19a5-a3ed-41e5-a1ba-bdb1c7c89ef7","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"dcd1af9d-2e66-40bd-a2db-9167a4ad6c8a"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"5d629021-bc16-4e0b-9cbb-129d3fe53fdf"},"content":[{"type":"text","text":"Please note that one item of the Remote Commissioning support includes "},{"type":"text","text":"a maximum of eight (8) hours of work ","marks":[{"type":"strong"}]},{"type":"text","text":"within a standard business day. In this timeframe, it is expected that "},{"type":"text","text":"a total of two (2) power units","marks":[{"type":"strong"}]},{"type":"text","text":" (aka cabinets) can be successfully commissioned. "}]},{"type":"paragraph","attrs":{"localId":"5d629021-bc16-4e0b-9cbb-129d3fe53fdf"},"content":[{"type":"text","text":"Kindly, keep this in mind when scheduling the commissioning date."}]}]}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"5fef7e5f-7115-4d67-b662-1dff3614221f","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":131},"layout":"default","localId":"3e57fbc2-2e5c-4687-9074-5a7f27c5be7e"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"4b0851a6-937f-4fc4-9eca-bf4811540d33"},"content":[{"type":"text","text":"If not provided, the serial number(s) of the charger(s) to be commissioned must be confirmed"},{"type":"text","text":" 5 business days prior the commissioning date","marks":[{"type":"strong"}]},{"type":"text","text":". Otherwise, the booking can be cancelled."}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"46c0934d-3875-4cc5-888f-e6eb6126f3c2"},"content":[{"type":"text","text":"Locate the serial numbers to be commissioned in the sticker attached to each charger or "},{"type":"text","text":"in the packaging list ","marks":[{"type":"link","attrs":{"href":"https://mediabank.kempower.com/l/x57bBBBMt5vW"}},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":"provided with the shipping information."}]}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"9675552a-131c-44ef-a577-d519dbd8e78a","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":122},"layout":"default","localId":"1ca2ac92-c7b9-4a5a-95e6-d356e08a7320"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"285be74a-e8ed-4539-bc73-daae8958dcf7","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":127},"layout":"default","localId":"85d9947e-0526-42e0-8043-483815513c1c"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":128},"layout":"default","localId":"9cacf241-88bf-4296-8b9f-bf6c841ff98d"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"f47c287c-5d39-4d1f-96a3-4a34abb4da34"},"content":[{"type":"text","text":"According to our terms and conditions, the slot to book the service starts "},{"type":"text","text":"earliest two (2) weeks from the request date","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"4d26f264-8627-491a-ba9b-3ad912085510"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":79},"layout":"default","localId":"69d131ca-3cfd-4019-8fb5-44dafdaaac61"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":114},"layout":"default","localId":"79cbea77-df32-40ab-8eba-73ace53bf11b"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"cd2adba6-5eb2-4834-8ad4-32b9485424c7"},"content":[{"type":"text","text":"A valid order confirmation number is needed to book the remote commissioning support service.","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"68ed6578-cc7d-48f0-86e1-73409cfb8757"},"content":[{"type":"text","text":"We encourage you to be in contact with our local Sales team to order the service*."}]},{"type":"paragraph","attrs":{"localId":"02b3ecc5-4398-489e-8c6d-403677852fbb"},"content":[{"type":"text","text":"Contact details of our Sales representatives are found in Kempower website:"}]},{"type":"paragraph","content":[{"type":"inlineCard","attrs":{"url":"https://kempower.com/contact-sales/"}},{"type":"text","text":" "}]},{"type":"paragraph","attrs":{"localId":"5dd20be0-8cf3-4e47-b41f-869b943caa88"},"content":[{"type":"text","text":"*Not available for North, Central & South America and the Caribbean. For these regions, order the service by raising a ticket "},{"type":"text","text":"here.","marks":[{"type":"link","attrs":{"href":"https://kempower.atlassian.net/servicedesk/customer/portal/35/group/68/create/318"}}]}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"88":{"i":{"co":{"cIds":{"85":["19935"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"85","type":"SOME_OF","constraint":["19935"]}]}]},"o":{"sIds":["1"]},"t":"sh"},"132":{"i":{"co":{"cIds":{"131":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"133":{"i":{"co":{"cIds":{"85":["19935"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"85","type":"SOME_OF","constraint":["19935"]}]}]},"o":{"sIds":["3"]},"t":"sh"},"134":{"i":{"co":{"cIds":{"85":["19936"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"85","type":"SOME_OF","constraint":["19936"]}]}]},"o":{"sIds":["4"]},"t":"sh"}},"sections":{"1":{"name":"Order = Yes","conditions":["88"]},"2":{"name":"Serial numbers provided","conditions":["132"]},"3":{"conditions":["133"]},"4":{"name":"Order = No","conditions":["134"]}},"questions":{"128":{"type":"da","label":"Proposed commissioning start date","description":"","validation":{"rq":true},"jiraField":"customfield_10088","questionKey":""},"99":{"type":"no","label":"Charger quantity to be commissioned","description":"","validation":{"rq":true,"mnn":1,"mxn":100,"wh":true},"jiraField":"customfield_10355","questionKey":""},"79":{"type":"pg","label":"On-site commissioner contact information (phone and email)","description":"Phone number and email of the on-site commissioner. Both required for the commissioning.","validation":{"rq":true},"jiraField":"customfield_10044","defaultAnswer":{"text":""},"questionKey":""},"87":{"type":"ts","label":"Order number","description":"","validation":{"rq":true},"jiraField":"customfield_10158","questionKey":""},"116":{"type":"tl","label":"Summary","description":"Summarize your request briefly. Mention the name of the charging site to be commissioned.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"127":{"type":"pg","label":"Site address","description":"Address of the location where the charger(s) will be installed.","validation":{"rq":true},"jiraField":"customfield_10385","questionKey":""},"122":{"type":"tl","label":"Serial number(s)","description":"List the serial number(s) to be commissioned here separated by a space character. Include both components, Power Unit & Satellites.","validation":{"rq":true,"rgx":{"p":"^(?:K00\\d{5}[A-D]?|KS\\d{5}|D00\\d{5}[A-D]?|KLM0\\d{5}|M\\d{7})(?:\\s+(?:K00\\d{5}[A-D]?|KS\\d{5}|D00\\d{5}[A-D]?|KLM0\\d{5}|M\\d{7}))*$","m":"Valid inputs are in the format: K0012345 / D0012345 (for Power Units) and KS12345 / M0012345 (For Satellites). Remember to separate them with a space."}},"jiraField":"customfield_10035","questionKey":""},"115":{"type":"cd","label":"Country","description":"","validation":{"rq":true},"jiraField":"customfield_10338","questionKey":""},"114":{"type":"cm","label":"I confirm that:","description":"","validation":{"rq":true,"mns":4},"choices":[{"id":"1","label":"The on-site commissioner has a valid Kempower certification to perform the commissioning work.","other":false},{"id":"5","label":"If not provided, the serial number(s) of the charger(s) to be commissioned will be confirmed 5 business days prior the commissioning date.","other":false},{"id":"2","label":"The installation checklist will be filled, signed, and provided 5 business days prior the commissioning date. Otherwise, I understand that the booking can be cancelled. ","other":false},{"id":"3","label":"I am aware of and accept the conditions stated regarding the remote commissioning support service.","other":false}],"questionKey":""},"85":{"type":"cd","label":"Do you have a service order confirmation number for this booking?","description":"You must have a confirmation number if you ordered the remote commissioning together with your hardware.","validation":{"rq":true},"jiraField":"customfield_18281","questionKey":""},"131":{"type":"cs","label":"Charger serial number validation","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"I have the list of serial number(s) to be commissioned.","other":false},{"id":"2","label":"I will confirm later the serial number(s) to be commissioned.","other":false}],"questionKey":""},"45":{"type":"tl","label":"On-site commissioner name","description":"Name of commissioner and company.","validation":{"rq":true},"jiraField":"customfield_10159","questionKey":""},"98":{"type":"tl","label":"Buyer's contact information","description":"Your phone number or email is required.","validation":{"rq":true},"jiraField":"customfield_10160","questionKey":""}}},"uuid":"340a11a1-0a22-4917-896b-85e4b55d7bd9"},"linkedJiraFields":["customfield_10159","summary","customfield_10338","customfield_10160","customfield_18281","customfield_10088","customfield_10385","customfield_10044","customfield_10035","customfield_10355","customfield_10158"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kempower","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f843f799ae51faf7862cc0f8f033297f1485d531_lout","baseUrl":"https://kempower.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://kempower.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"58d3fc86e55341d3bd52eb05c18a8b92","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://kempower.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}