{"xsrfToken":"190e0a286c2f22a42743da74eb70d2e155a01eda_lout","branding":{"id":"2","key":"ts","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/15","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de5500","headerLinkHoverBGColor":"#de5500","headerBadgeColor":"#de5500"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/565532e0-59b9-4a18-a96a-a43db3da70e4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2NTUzMmUwLTU5YjktNGExOC1hOTZhLWE0M2RiM2RhNzBlNCI6WyJyZWFkIl19LCJleHAiOjE3NDM1MTg5ODQsIm5iZiI6MTc0MzUxODM4NH0.BJkwGer5C84hb67NffrsaNcFpkTERhnGM8jsP1uD4t0&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&mode=fit","logoId":"565532e0-59b9-4a18-a96a-a43db3da70e4","isLogoAvailable":true,"helpCenterTitle":"Kempower Support Portal","sharedPortalName":"Kempower Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Kempower Support Portal","sharedPortalName":"Kempower Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0bad8df2-c21e-4c94-ad9c-2b477636050d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiYWQ4ZGYyLWMyMWUtNGM5NC1hZDljLTJiNDc3NjM2MDUwZCI6WyJyZWFkIl19LCJleHAiOjE3NDM1MTg5ODQsIm5iZiI6MTc0MzUxODM4NH0.kniL3prma0a-XrtEn3tzDEY1H5Nl_ffxHPn76cOOghA&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&height=300&mode=fit","bannerMediaApiFileId":"0bad8df2-c21e-4c94-ad9c-2b477636050d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ts","projectId":10026,"serviceDeskId":2,"name":"Technical Support","description":"<p>Assistance with product and software usage, warranty claims and remote commissioning service.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"23","name":"Cloud Service & Software Support","descriptionHtml":"","callToAction":"Cloud Service & Software Support","introHtml":"<p>Do you have questions related to ChargEye, licensing or OCPP? Do you want to report a software bug?</p>","icon":10473,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[5],"key":""},{"id":"46","name":"Document Request","descriptionHtml":"","callToAction":"Document Request","introHtml":"<p>Request a technical document not available in Kempower Mediabank.</p>","icon":10482,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[5],"key":""},{"id":"95","name":"Kempower Academy Troubleshooting and Support","descriptionHtml":"","callToAction":"Kempower Academy Troubleshooting and Support","introHtml":"<p>Do you have a problem with Kempower Academy or would you like to suggest an improvement?</p>","icon":10470,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"22","name":"Product Technical Support","descriptionHtml":"","callToAction":"Product Technical Support","introHtml":"<p>Do you need help installing, configuring, or troubleshooting a product? Select this option to request assistance.</p>","icon":10472,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5],"key":""},{"id":"226","name":"Remote Commissioning Support Booking","descriptionHtml":"","callToAction":"Remote Commissioning Support Booking","introHtml":"<p>Book a remote commissioning support session if the service is already ordered.</p>","icon":10711,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[5],"key":""},{"id":"45","name":"Report a Charger with a Physical Damage","descriptionHtml":"","callToAction":"Report a Charger with a Physical Damage","introHtml":"<p>Was your charger damaged during transport? Has your charger been hit, vandalized or affected by force majeure conditions?</p>","icon":10480,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[5],"key":""},{"id":"327","name":"Spare Part Technical Support","descriptionHtml":"","callToAction":"Spare Part Technical Support","introHtml":"<p>Difficulties finding the right spare part for your product? Do you need to make a claim for a new spare part that is defective?</p>","icon":10469,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[5],"key":""},{"id":"97","name":"Warranty Claim","descriptionHtml":"","callToAction":"Warranty Claim","introHtml":"<p>Failed charger? Submit a warranty claim by filling out this form.</p>","icon":10524,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[5],"key":""},{"id":"48","name":"E-mailed request","descriptionHtml":"","callToAction":"E-mailed request","introHtml":"<p>E-mailed request</p>","icon":10492,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10552,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Technical Support"}],"orderMapping":{"5":[23,46,95,22,226,45,327,97],"71":[343,344],"3":[12]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1MTk1ODQsIm5iZiI6MTc0MzUxODM4NH0.nR_W5zFLQcBGujHpG1CYkCQOR5R2N3Gy_OYof6VQZRg","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","tokenDurationInMins":20}},"reqCreate":{"id":226,"projectId":10026,"form":{"name":"Remote Commissioning Support Booking","descriptionHtml":"","callToAction":"Remote Commissioning Support Booking","intro":"<p>Book a remote commissioning support session if the service is already ordered.</p>","instructions":"","icon":10711,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10377","fieldConfigId":"10820","label":"Contact type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["11055"],"values":[{"value":"11054","label":"Complaint / Problem","selected":false,"children":[]},{"value":"11055","label":"Support request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10376","fieldConfigId":"10819","label":"Main contact cause","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["11072"],"values":[{"value":"11044","label":"ChargEye","selected":false,"children":[]},{"value":"11072","label":"Commissioning","selected":false,"children":[]},{"value":"11046","label":"Document","selected":false,"children":[]},{"value":"11047","label":"Installation","selected":false,"children":[]},{"value":"12057","label":"PL case","selected":false,"children":[]},{"value":"11048","label":"Product Hardware","selected":false,"children":[]},{"value":"11049","label":"Product Software","selected":false,"children":[]},{"value":"11050","label":"Sales","selected":false,"children":[]},{"value":"12014","label":"Spare Parts","selected":false,"children":[]},{"value":"11051","label":"Training","selected":false,"children":[]},{"value":"12058","label":"Thermal runaway event","selected":false,"children":[]},{"value":"11052","label":"Transport/Field Damage","selected":false,"children":[]},{"value":"11053","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10116","fieldConfigId":"10308","label":"Warranty claim","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10212"],"values":[{"value":"10211","label":"Yes","selected":false,"children":[]},{"value":"10212","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10947","fieldConfigId":"11614","label":"Covered in warranty","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11851","label":"Material (Parts)","selected":false,"children":[]},{"value":"11852","label":"Labor","selected":false,"children":[]},{"value":"11853","label":"Travel","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10922","fieldConfigId":"11584","label":"Parts request","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["11796"],"values":[{"value":"11793","label":"Send to Kempower","selected":false,"children":[]},{"value":"11794","label":"Recycling/Disposal","selected":false,"children":[]},{"value":"11796","label":"No parts involved","selected":false,"children":[]},{"value":"11795","label":"No special request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10927","fieldConfigId":"11589","label":"Parts shipped/recycled?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11800","label":"Yes","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/226","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/226","calendarParams":{"firstDay":0,"date":"2025-04-01T17:39:45+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1MTk1ODUsIm5iZiI6MTc0MzUxODM4NX0.RHFQZ0JL4R_xonR0j1k7r9qIOZnOOOmBzFphTGHtcOE","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":12,"updated":"2024-11-19T09:39:52.325159215Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[226],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":12,"name":"Remote commissioning booking","submit":{"lock":true,"pdf":false},"templateFormUuid":"1a88531e-0a17-40d4-9c9c-6c45377d5ea6"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"fb3a0155-b20b-4573-98d0-8ff74cfdb120"},"content":[{"type":"text","text":"Service Booking","marks":[{"type":"strong"},{"type":"underline"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"paragraph","content":[],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":2,"localId":"cb65f130-f494-41b6-9d09-efc5036308b2"},"content":[{"type":"text","text":"Please, read carefully the following conditions before booking the service:","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6},"content":[]},{"type":"paragraph","attrs":{"localId":"3942fd2a-8bc5-49b1-bfd7-9f4239942b38"},"content":[{"type":"text","text":"Please note that one item of the Remote Commissioning support includes "},{"type":"text","text":"a maximum of eight (8) hours of work ","marks":[{"type":"strong"}]},{"type":"text","text":"within a standard business day. In this timeframe, it is expected that "},{"type":"text","text":"a total of two (2) power units","marks":[{"type":"strong"}]},{"type":"text","text":" (aka cabinets) can be successfully commissioned. Kindly, keep this in mind when scheduling the commissioning date."}]},{"type":"heading","attrs":{"level":6},"content":[]},{"type":"paragraph","attrs":{"localId":"8aaeec55-ab76-46ff-85a0-1bae958dff92"},"content":[{"type":"text","text":"Before","marks":[{"type":"em"}]},{"type":"text","text":" booking the service, it is expected that you count with a"},{"type":"text","text":" ","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"service order confirmation number","marks":[{"type":"link","attrs":{"href":"https://mediabank.kempower.com/l/tm2kFDV-Jp9D"}},{"type":"em"},{"type":"strong"}]},{"type":"text","text":" for the chargers you would like the remote commissioning support. The service can be ordered through the following form:"}]},{"type":"paragraph","content":[{"type":"inlineCard","attrs":{"url":"https://kempower.atlassian.net/servicedesk/customer/portal/35/group/68/create/318"}},{"type":"text","text":" "}]},{"type":"heading","attrs":{"level":6},"content":[]},{"type":"paragraph","attrs":{"localId":"7cd01ea0-3d4e-4263-b01e-e0b63536642c"},"content":[{"type":"text","text":"If the service is booked without counting with the order confirmation number, we will anyways proceed delivering and invoicing the service according to our terms and conditions. However, not having an order confirmation ","marks":[{"type":"strong"}]},{"type":"text","text":"does not","marks":[{"type":"strong"},{"type":"underline"}]},{"type":"text","text":" exempt the buyer’s obligation to pay the invoice that Kempower will emit after the commissioning.","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6},"content":[]},{"type":"paragraph","attrs":{"localId":"1b9ab157-2627-49a6-ba99-53ba67100931"},"content":[{"type":"text","text":"For more information about the Remote Commissioning support, please visit:"}]},{"type":"paragraph","content":[{"type":"inlineCard","attrs":{"url":"https://kempower.com/services/maintenance-support/"}},{"type":"text","text":" "}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"937fd663-a134-45bb-a576-f9481348202e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"c65c0bb3-7fa2-4466-933d-edebd255f3a6"}}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"c21f9dbb-0b08-4006-9f1d-081a7b0e0aac","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[385]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":87},"layout":"default","localId":"b177dbf9-b841-4f14-8707-d350f418fc31"}}]},{"type":"tableCell","attrs":{"colwidth":[375]},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"63a34a7b-d2ed-448d-b275-f67e6da04502"},"content":[{"type":"text","text":"You can locate your order number for the service on "},{"type":"text","text":"the remote commissioning service order confirmation","marks":[{"type":"link","attrs":{"href":"https://mediabank.kempower.com/l/tm2kFDV-Jp9D"}},{"type":"strong"}]}]}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"1a53cb20-1ae2-4319-b194-124adf6134b2","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[760]},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"bdaddf52-c3e8-40ff-9020-6fb3214b89e2"},"content":[{"type":"text","text":"This information will be used for invoicing purposes in case we don’t find any order in our system for the commissioned chargers. Provide your name, the company, address, country, phone number and Tax ID."}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[760]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"354c0503-04f2-443b-85bc-7771391c8605"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":105},"layout":"default","localId":"2868cd7c-3ffa-4ceb-ba27-3abacd6e5c36"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"0bf2e23c-ad09-409f-b1a7-e221b45da443"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":115},"layout":"default","localId":"599903ec-87db-433b-8a6a-47643ad6850d"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"901f19a5-a3ed-41e5-a1ba-bdb1c7c89ef7","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"dcd1af9d-2e66-40bd-a2db-9167a4ad6c8a"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"5d629021-bc16-4e0b-9cbb-129d3fe53fdf"},"content":[{"type":"text","text":"Please remember that a "},{"type":"text","text":"maximum of two (2)","marks":[{"type":"strong"}]},{"type":"text","text":" chargers/power units (aka cabinets) can be commissioned in one day."}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"b878e92b-8310-4867-9574-d65c79d3586c"},"content":[{"type":"text","text":"Please locate the serial numbers to be commissioned in the sticker attached to each charger or "},{"type":"text","text":"in the packaging list ","marks":[{"type":"link","attrs":{"href":"https://mediabank.kempower.com/l/x57bBBBMt5vW"}},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":"provided with the shipping information."}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":100},"layout":"default","localId":"074321c6-db72-45b4-8d6e-a64330ffde88"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":101},"layout":"default","localId":"f869801a-6475-4bfe-9a57-ba80edb232f7"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"968ffa1d-a421-415d-af9e-3b6a951357d8"},"content":[{"type":"text","text":"According to our terms and conditions, the slot to book the service starts "},{"type":"text","text":"earliest two (2) weeks from the request date","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"4d26f264-8627-491a-ba9b-3ad912085510"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":79},"layout":"default","localId":"69d131ca-3cfd-4019-8fb5-44dafdaaac61"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":114},"layout":"default","localId":"79cbea77-df32-40ab-8eba-73ace53bf11b"}}]}],"conditions":{"88":{"t":"sh","i":{"co":{"cIds":{"85":["1"]}}},"o":{"sIds":["1"]}},"92":{"t":"sh","i":{"co":{"cIds":{"85":["2","3"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"conditions":["88"]},"2":{"conditions":["92"]},"3":{"conditions":[]}},"questions":{"100":{"type":"pg","label":"Serial number(s)","description":"List the serial numbers to be commissioned here.","validation":{"rq":true},"jiraField":"customfield_10035","questionKey":""},"99":{"type":"no","label":"Charger quantity to be commissioned","description":"","validation":{"rq":true,"mnn":1,"mxn":100,"wh":true},"jiraField":"customfield_10355","questionKey":""},"79":{"type":"pg","label":"On-site commissioner contact info","description":"Phone number and email of the on-site commissioner. Both required for the commissioning.","validation":{"rq":true},"jiraField":"customfield_10044","questionKey":""},"87":{"type":"ts","label":"Order number","description":"","validation":{"rq":true},"jiraField":"customfield_10158","questionKey":""},"116":{"type":"tl","label":"Summary","description":"Summarize your request briefly. Mention the name of the charging site to be commissioned.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"115":{"type":"cd","label":"Country","description":"","validation":{"rq":true},"jiraField":"customfield_10338","questionKey":""},"105":{"type":"cd","label":"Are you registered in our system as a customer?","description":"If you have purchased Kempower products or services directly from us before, then you are already registered as our customer.","validation":{"rq":true},"jiraField":"customfield_10607","questionKey":""},"85":{"type":"cd","label":"Do you have a service order confirmation number for this booking?","description":"You may have a confirmation number if you ordered the remote commissioning together with your hardware.","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false},{"id":"3","label":"I don't know","other":false}],"questionKey":""},"45":{"type":"tl","label":"On-site commissioner name","description":"Name of commissioner and company.","validation":{"rq":true},"jiraField":"customfield_10159","questionKey":""},"98":{"type":"tl","label":"Buyer's contact information","description":"Your phone number or email is required.","validation":{"rq":true},"jiraField":"customfield_10160","questionKey":""},"93":{"type":"pg","label":"Billing information","description":"","validation":{"rq":true},"jiraField":"customfield_10087","questionKey":""},"101":{"type":"da","label":"Proposed commissioning start date","description":"","validation":{"rq":true},"jiraField":"customfield_10088","questionKey":""},"114":{"type":"cm","label":"I confirm that:","description":"","validation":{"rq":true,"mns":3},"choices":[{"id":"1","label":"The on-site commissioner has a valid Kempower certification to perform the commissioning work.","other":false},{"id":"2","label":"The installation checklist will be filled, signed, and provided 5 business days prior the commissioning date.","other":false},{"id":"3","label":"I am aware of and accept the conditions stated regarding the remote commissioning support service.","other":false}],"questionKey":""}}},"uuid":"1a88531e-0a17-40d4-9c9c-6c45377d5ea6"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":12,"updated":"2024-11-19T09:39:52.325159215Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[226],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":12,"name":"Remote commissioning booking","submit":{"lock":true,"pdf":false},"templateFormUuid":"1a88531e-0a17-40d4-9c9c-6c45377d5ea6"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"fb3a0155-b20b-4573-98d0-8ff74cfdb120"},"content":[{"type":"text","text":"Service Booking","marks":[{"type":"strong"},{"type":"underline"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"paragraph","content":[],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":2,"localId":"cb65f130-f494-41b6-9d09-efc5036308b2"},"content":[{"type":"text","text":"Please, read carefully the following conditions before booking the service:","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6},"content":[]},{"type":"paragraph","attrs":{"localId":"3942fd2a-8bc5-49b1-bfd7-9f4239942b38"},"content":[{"type":"text","text":"Please note that one item of the Remote Commissioning support includes "},{"type":"text","text":"a maximum of eight (8) hours of work ","marks":[{"type":"strong"}]},{"type":"text","text":"within a standard business day. In this timeframe, it is expected that "},{"type":"text","text":"a total of two (2) power units","marks":[{"type":"strong"}]},{"type":"text","text":" (aka cabinets) can be successfully commissioned. Kindly, keep this in mind when scheduling the commissioning date."}]},{"type":"heading","attrs":{"level":6},"content":[]},{"type":"paragraph","attrs":{"localId":"8aaeec55-ab76-46ff-85a0-1bae958dff92"},"content":[{"type":"text","text":"Before","marks":[{"type":"em"}]},{"type":"text","text":" booking the service, it is expected that you count with a"},{"type":"text","text":" ","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"service order confirmation number","marks":[{"type":"link","attrs":{"href":"https://mediabank.kempower.com/l/tm2kFDV-Jp9D"}},{"type":"em"},{"type":"strong"}]},{"type":"text","text":" for the chargers you would like the remote commissioning support. The service can be ordered through the following form:"}]},{"type":"paragraph","content":[{"type":"inlineCard","attrs":{"url":"https://kempower.atlassian.net/servicedesk/customer/portal/35/group/68/create/318"}},{"type":"text","text":" "}]},{"type":"heading","attrs":{"level":6},"content":[]},{"type":"paragraph","attrs":{"localId":"7cd01ea0-3d4e-4263-b01e-e0b63536642c"},"content":[{"type":"text","text":"If the service is booked without counting with the order confirmation number, we will anyways proceed delivering and invoicing the service according to our terms and conditions. However, not having an order confirmation ","marks":[{"type":"strong"}]},{"type":"text","text":"does not","marks":[{"type":"strong"},{"type":"underline"}]},{"type":"text","text":" exempt the buyer’s obligation to pay the invoice that Kempower will emit after the commissioning.","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":6},"content":[]},{"type":"paragraph","attrs":{"localId":"1b9ab157-2627-49a6-ba99-53ba67100931"},"content":[{"type":"text","text":"For more information about the Remote Commissioning support, please visit:"}]},{"type":"paragraph","content":[{"type":"inlineCard","attrs":{"url":"https://kempower.com/services/maintenance-support/"}},{"type":"text","text":" "}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"937fd663-a134-45bb-a576-f9481348202e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"c65c0bb3-7fa2-4466-933d-edebd255f3a6"}}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"c21f9dbb-0b08-4006-9f1d-081a7b0e0aac","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[385]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":87},"layout":"default","localId":"b177dbf9-b841-4f14-8707-d350f418fc31"}}]},{"type":"tableCell","attrs":{"colwidth":[375]},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"63a34a7b-d2ed-448d-b275-f67e6da04502"},"content":[{"type":"text","text":"You can locate your order number for the service on "},{"type":"text","text":"the remote commissioning service order confirmation","marks":[{"type":"link","attrs":{"href":"https://mediabank.kempower.com/l/tm2kFDV-Jp9D"}},{"type":"strong"}]}]}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"1a53cb20-1ae2-4319-b194-124adf6134b2","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[760]},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"bdaddf52-c3e8-40ff-9020-6fb3214b89e2"},"content":[{"type":"text","text":"This information will be used for invoicing purposes in case we don’t find any order in our system for the commissioned chargers. Provide your name, the company, address, country, phone number and Tax ID."}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[760]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"354c0503-04f2-443b-85bc-7771391c8605"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":105},"layout":"default","localId":"2868cd7c-3ffa-4ceb-ba27-3abacd6e5c36"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"0bf2e23c-ad09-409f-b1a7-e221b45da443"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":115},"layout":"default","localId":"599903ec-87db-433b-8a6a-47643ad6850d"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"901f19a5-a3ed-41e5-a1ba-bdb1c7c89ef7","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"dcd1af9d-2e66-40bd-a2db-9167a4ad6c8a"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"5d629021-bc16-4e0b-9cbb-129d3fe53fdf"},"content":[{"type":"text","text":"Please remember that a "},{"type":"text","text":"maximum of two (2)","marks":[{"type":"strong"}]},{"type":"text","text":" chargers/power units (aka cabinets) can be commissioned in one day."}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"b878e92b-8310-4867-9574-d65c79d3586c"},"content":[{"type":"text","text":"Please locate the serial numbers to be commissioned in the sticker attached to each charger or "},{"type":"text","text":"in the packaging list ","marks":[{"type":"link","attrs":{"href":"https://mediabank.kempower.com/l/x57bBBBMt5vW"}},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":"provided with the shipping information."}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":100},"layout":"default","localId":"074321c6-db72-45b4-8d6e-a64330ffde88"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":101},"layout":"default","localId":"f869801a-6475-4bfe-9a57-ba80edb232f7"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"968ffa1d-a421-415d-af9e-3b6a951357d8"},"content":[{"type":"text","text":"According to our terms and conditions, the slot to book the service starts "},{"type":"text","text":"earliest two (2) weeks from the request date","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"4d26f264-8627-491a-ba9b-3ad912085510"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":79},"layout":"default","localId":"69d131ca-3cfd-4019-8fb5-44dafdaaac61"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":114},"layout":"default","localId":"79cbea77-df32-40ab-8eba-73ace53bf11b"}}]}],"conditions":{"88":{"t":"sh","i":{"co":{"cIds":{"85":["1"]}}},"o":{"sIds":["1"]}},"92":{"t":"sh","i":{"co":{"cIds":{"85":["2","3"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"conditions":["88"]},"2":{"conditions":["92"]},"3":{"conditions":[]}},"questions":{"100":{"type":"pg","label":"Serial number(s)","description":"List the serial numbers to be commissioned here.","validation":{"rq":true},"jiraField":"customfield_10035","questionKey":""},"99":{"type":"no","label":"Charger quantity to be commissioned","description":"","validation":{"rq":true,"mnn":1,"mxn":100,"wh":true},"jiraField":"customfield_10355","questionKey":""},"79":{"type":"pg","label":"On-site commissioner contact info","description":"Phone number and email of the on-site commissioner. Both required for the commissioning.","validation":{"rq":true},"jiraField":"customfield_10044","questionKey":""},"87":{"type":"ts","label":"Order number","description":"","validation":{"rq":true},"jiraField":"customfield_10158","questionKey":""},"116":{"type":"tl","label":"Summary","description":"Summarize your request briefly. Mention the name of the charging site to be commissioned.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"115":{"type":"cd","label":"Country","description":"","validation":{"rq":true},"jiraField":"customfield_10338","questionKey":""},"105":{"type":"cd","label":"Are you registered in our system as a customer?","description":"If you have purchased Kempower products or services directly from us before, then you are already registered as our customer.","validation":{"rq":true},"jiraField":"customfield_10607","questionKey":""},"85":{"type":"cd","label":"Do you have a service order confirmation number for this booking?","description":"You may have a confirmation number if you ordered the remote commissioning together with your hardware.","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false},{"id":"3","label":"I don't know","other":false}],"questionKey":""},"45":{"type":"tl","label":"On-site commissioner name","description":"Name of commissioner and company.","validation":{"rq":true},"jiraField":"customfield_10159","questionKey":""},"98":{"type":"tl","label":"Buyer's contact information","description":"Your phone number or email is required.","validation":{"rq":true},"jiraField":"customfield_10160","questionKey":""},"93":{"type":"pg","label":"Billing information","description":"","validation":{"rq":true},"jiraField":"customfield_10087","questionKey":""},"101":{"type":"da","label":"Proposed commissioning start date","description":"","validation":{"rq":true},"jiraField":"customfield_10088","questionKey":""},"114":{"type":"cm","label":"I confirm that:","description":"","validation":{"rq":true,"mns":3},"choices":[{"id":"1","label":"The on-site commissioner has a valid Kempower certification to perform the commissioning work.","other":false},{"id":"2","label":"The installation checklist will be filled, signed, and provided 5 business days prior the commissioning date.","other":false},{"id":"3","label":"I am aware of and accept the conditions stated regarding the remote commissioning support service.","other":false}],"questionKey":""}}},"uuid":"1a88531e-0a17-40d4-9c9c-6c45377d5ea6"},"linkedJiraFields":["customfield_10159","summary","customfield_10338","customfield_10160","customfield_10607","customfield_10087","customfield_10088","customfield_10044","customfield_10035","customfield_10355","customfield_10158"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}