Assistance with product and software usage, warranty claims and remote commissioning service.
Spare Part Technical Support
Difficulties finding the right spare part for your product? Do you need to make a claim for a new spare part that is defective?
Required fields are marked with an asterisk*
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"}]},{"type":"heading","attrs":{"level":5,"localId":"324a8f95-7b3d-48cb-b1d5-ac9cf77732cf"},"content":[{"type":"text","text":"If the defect is confirmed, we will request the shipment of the part back to Kempower at our own expense. For this, we will provide you a collection tracking number with a validity period of five (5) calendar days. If the tracking number expires, you must request a new one."}]},{"type":"heading","attrs":{"level":5,"localId":"cdc36d37-6f6b-4c49-b6a0-fb9186e74a7b"},"content":[{"type":"text","text":"Once you confirm the delivery of the defective part to the courier via the provided tracking number, we will proceed sending you a replacement part to the location of your choice."}]},{"type":"heading","attrs":{"level":5,"localId":"4962cfa2-a3fc-427c-a3f0-7a5b82e8fa08"},"content":[{"type":"text","text":"Note that according to our Warranty Terms, the warranty period for Kempower-approved new Spare Parts is 24 months from the date of shipment from Kempower’s stock."}]},{"type":"paragraph","attrs":{"localId":"002b3b20-5ee2-466a-9e61-9ffd74756c09"},"content":[{"type":"text","text":"By clicking the SEND button you confirm you are aware of and accept these conditions.","marks":[{"type":"strong"}]}]}]}],"conditions":{"35":{"t":"sh","i":{"co":{"cIds":{"34":["1"]}}},"o":{"sIds":["1"]}},"36":{"t":"sh","i":{"co":{"cIds":{"34":["1"]}}},"o":{"sIds":["3"]}}},"sections":{"1":{"name":"Claim","conditions":["35"]},"2":{"conditions":[]},"3":{"name":"claim conditions","conditions":["36"]}},"questions":{"34":{"type":"cs","label":"Are you making a claim for a new spare part that is defective?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"5":{"type":"tl","label":"Summary","description":"Summarize your request briefly.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"32":{"type":"tl","label":"PO or invoice number","description":"Needed if you are reporting a new spare part that is defective.","validation":{"rq":true},"jiraField":"customfield_10158","questionKey":""},"38":{"type":"cd","label":"Product type","description":"","validation":{"rq":true},"jiraField":"customfield_10566","questionKey":""},"18":{"type":"at","label":"Attachments","description":"Provide any supporting material to your inquiry. 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