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In this sense, the transportation company must be immediately informed at the time the product is received. Evidence of the notification must be attached to this claim. Without this evidence, insurance and transport companies may reject the case."}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"06f84a47-dd79-4e98-87a1-fe501d0193d3"},"content":[{"type":"text","text":"The customer is responsible to cover the associated costs for damages that happen in FCA shipments or that are caused by a third party besides the transportation company (e.g., warehousing personnel or the installer company), even if the incoterm is DAP/CIP/DDP. Costs include technical inspections, repairs and additional transportations. 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The inspection needs to be carried out to evaluate how the damage can affect the product’s performance and reliability, so to determine the components that need to be replaced. This inspection can take up to "},{"type":"text","text":"7 working days","marks":[{"type":"strong"}]},{"type":"text","text":" once the product is received at our repair workshop."}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"167970dd-9c2b-47de-8150-081139ce347e"},"content":[{"type":"text","text":"After elaborating the technical inspection and sending the repair quotation, we will store the product for a "},{"type":"text","text":"total of 21 calendar days ","marks":[{"type":"strong"}]},{"type":"text","text":"while waiting for confirmation. After this period, either we will: "}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"dccc263f-7819-42a1-89d5-868c802fb284"},"content":[{"type":"text","text":"Ship the non-repaired product back to the customer’s location, invoicing the customer all the associated logistic costs ("},{"type":"text","text":"North America region","marks":[{"type":"strong"}]},{"type":"text","text":")."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4cd7afc7-6413-46ce-95e2-e53e461cd740"},"content":[{"type":"text","text":"Proceed with the recycling and disposal of the damaged product without any liability ("},{"type":"text","text":"EMEA, APAC and LATAM 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The inspection needs to be carried out to evaluate how the damage can affect the product’s performance and reliability, so to determine the components that need to be replaced. This inspection can take up to "},{"type":"text","text":"7 working days","marks":[{"type":"strong"}]},{"type":"text","text":" once the product is received at our repair workshop."}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"649a69d8-4135-4754-a575-87812a75b8b7"},"content":[{"type":"text","text":"After elaborating the technical inspection and sending the repair quotation, we will store the product for a "},{"type":"text","text":"total of 21 calendar days","marks":[{"type":"strong"}]},{"type":"text","text":" while waiting for confirmation. After this period, either we will: "}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"7739c23c-9b92-4eed-8620-ae0c8dde88ea"},"content":[{"type":"text","text":"Ship the non-repaired product back to the customer’s location, invoicing the customer all the associated logistic costs ("},{"type":"text","text":"North America region","marks":[{"type":"strong"}]},{"type":"text","text":")."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4028ef94-b08e-472f-9705-fb5b76d996cf"},"content":[{"type":"text","text":"Proceed with the recycling and disposal of the damaged product without any liability ("},{"type":"text","text":"EMEA, APAC and LATAM regions","marks":[{"type":"strong"}]},{"type":"text","text":")."}]}]}]}]}]}]}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":103},"layout":"default","localId":"bb94ab73-4907-44db-ad8e-93f514a410ba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":101},"layout":"default","localId":"9ef31c19-20b2-4e42-86d4-300bded4387b"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":3,"localId":"511c5c19-3843-4a14-9f95-f3ecc8c5e5cc"},"content":[{"type":"text","text":"Shipping Information","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":4,"localId":"0ae5fae9-017a-46f2-879e-7be559ccbde4"},"content":[{"type":"text","text":"As stated in the conditions, it may be requested to send the product back to factory for inspection and repair. 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In this sense, the transportation company must be immediately informed at the time the product is received. Evidence of the notification must be attached to this claim. Without this evidence, insurance and transport companies may reject the case."}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"06f84a47-dd79-4e98-87a1-fe501d0193d3"},"content":[{"type":"text","text":"The customer is responsible to cover the associated costs for damages that happen in FCA shipments or that are caused by a third party besides the transportation company (e.g., warehousing personnel or the installer company), even if the incoterm is DAP/CIP/DDP. Costs include technical inspections, repairs and additional transportations. 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Information","marks":[{"type":"strong"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"7accf862-6436-446e-b5e8-1e120b2c61ea"}}]},{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":73},"layout":"default","localId":"13519e3a-89df-45dd-8fbd-365ee1df60fd"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":72},"layout":"default","localId":"1801c7cb-d32e-45cc-9de0-287fd9c68542"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":57},"layout":"default","localId":"54e09bed-0033-497f-a206-0f699d83051d"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"31a568d4-5103-47a4-ad33-4213adfd6415","width":760},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{},"content":[{"type":"heading","attrs":{"level":3,"localId":"3cd7fff0-dd35-4cd1-a883-bec0f4cf62c6"},"content":[{"type":"text","text":"Please note the following conditions regarding the field damage claims:","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c439aff2-8a5a-4d60-97e2-1a64e90351c9"},"content":[{"type":"text","text":"The customer is responsible to cover the associated costs for damages not covered by our warranty policies. Costs include technical inspections, repairs and additional transportations. "}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"7a8c203d-7a3a-4a2b-be05-66ab2b2c4847"},"content":[{"type":"text","text":"To inspect and repair the damage, it may be requested to ship the product back to our factory repair workshop. Shipping costs must be covered by the customer. "}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"34cf9b36-fbe3-4236-8a55-892b707398ea"},"content":[{"type":"text","text":"The technical inspection of the product is divided in two parts: mechanical and electrical. The inspection needs to be carried out to evaluate how the damage can affect the product’s performance and reliability, so to determine the components that need to be replaced. This inspection can take up to "},{"type":"text","text":"7 working days","marks":[{"type":"strong"}]},{"type":"text","text":" once the product is received at our repair workshop."}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"649a69d8-4135-4754-a575-87812a75b8b7"},"content":[{"type":"text","text":"After elaborating the technical inspection and sending the repair quotation, we will store the product for a "},{"type":"text","text":"total of 21 calendar days","marks":[{"type":"strong"}]},{"type":"text","text":" while waiting for confirmation. After this period, either we will: "}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"7739c23c-9b92-4eed-8620-ae0c8dde88ea"},"content":[{"type":"text","text":"Ship the non-repaired product back to the customer’s location, invoicing the customer all the associated logistic costs ("},{"type":"text","text":"North America region","marks":[{"type":"strong"}]},{"type":"text","text":")."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4028ef94-b08e-472f-9705-fb5b76d996cf"},"content":[{"type":"text","text":"Proceed with the recycling and disposal of the damaged product without any liability ("},{"type":"text","text":"EMEA, APAC and LATAM regions","marks":[{"type":"strong"}]},{"type":"text","text":")."}]}]}]}]}]}]}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":103},"layout":"default","localId":"bb94ab73-4907-44db-ad8e-93f514a410ba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":101},"layout":"default","localId":"9ef31c19-20b2-4e42-86d4-300bded4387b"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":3,"localId":"511c5c19-3843-4a14-9f95-f3ecc8c5e5cc"},"content":[{"type":"text","text":"Shipping Information","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":4,"localId":"0ae5fae9-017a-46f2-879e-7be559ccbde4"},"content":[{"type":"text","text":"As stated in the conditions, it may be requested to send the product back to factory for inspection and repair. Please provide the shipping information to program the pick up of the product if needed. 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