Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Kempower Support Portal

Important note regarding instructor-led training, Kempower Academy requests & Remote Commissioning Support ordering:

We encourage you to be in contact with our local Sales team for discussing the available possibilities*.

Contact details of our Sales representatives are found in Kempower website:

https://kempower.com/contact-sales/

*Not available for North, Central & South America and the Caribbean. For these regions, please raise a ticket using the options below.

  1. Kempower Support Portal
  2. Services Ordering Support

Services Ordering Support

Get a quote and order trainings, commissioning, spare parts, and retrofits.

Instructor-led Training

Fill out this form if you need a training session (AMER Region Only).

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"3c1d5672ce967198866c752ad91fcde13ead61cc_lout","branding":{"id":"35","key":"asu","name":"Services Ordering Support","portalBaseUrl":"/servicedesk/customer/portal/35","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/35/20","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de5500","headerLinkHoverBGColor":"#de5500","headerBadgeColor":"#de5500"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/565532e0-59b9-4a18-a96a-a43db3da70e4/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2NTUzMmUwLTU5YjktNGExOC1hOTZhLWE0M2RiM2RhNzBlNCI6WyJyZWFkIl19LCJleHAiOjE3ODkwMTQzNTcsIm5iZiI6MTc4OTAxMzc1N30.pcGvfaLrM_7AVxas_bvkpjSPjl8l75ujEH76GKkDLss&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&mode=fit","logoId":"565532e0-59b9-4a18-a96a-a43db3da70e4","isLogoAvailable":true,"helpCenterTitle":"Kempower Support Portal","sharedPortalName":"Kempower Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Kempower Support Portal","sharedPortalName":"Kempower Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0bad8df2-c21e-4c94-ad9c-2b477636050d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiYWQ4ZGYyLWMyMWUtNGM5NC1hZDljLTJiNDc3NjM2MDUwZCI6WyJyZWFkIl19LCJleHAiOjE3ODkwMTQzNTcsIm5iZiI6MTc4OTAxMzc1N30.u-PJJTPEzRu4ys8sDAnAcdcgQ__Ji5dI7wvZf08sJig&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&height=300&mode=fit","bannerMediaApiFileId":"0bad8df2-c21e-4c94-ad9c-2b477636050d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"35","key":"asu","projectId":10497,"serviceDeskId":35,"name":"Services Ordering Support","description":"<p>Get a quote and order trainings, commissioning, spare parts, and retrofits.</p>","portalBaseUrl":"/servicedesk/customer/portal/35","onlyPortal":false,"reqTypes":[{"id":"323","name":"Instructor-led Training","descriptionHtml":"","callToAction":"Instructor-led Training","introHtml":"<p>Fill out this form if you need a training session (AMER Region Only).</p>","icon":10482,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[68],"key":""},{"id":"322","name":"Kempower Academy","descriptionHtml":"","callToAction":"Kempower Academy","introHtml":"<p>Fill out this form if you are interested in Kempower Academy (AMER Region Only).</p>","icon":10470,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[68],"key":""},{"id":"326","name":"On-Site Commissioning Service","descriptionHtml":"","callToAction":"On-Site Commissioning Service","introHtml":"<p>Fill out this request to receive a quotation for on-site commissioning service.</p>","icon":10486,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[68],"key":""},{"id":"318","name":"Remote Commissioning Support","descriptionHtml":"","callToAction":"Remote Commissioning Support","introHtml":"<p>Fill out this request to order or receive a quotation for remote commissioning support service (AMER Region Only).</p>","icon":10466,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[68],"key":""},{"id":"320","name":"Spare Parts","descriptionHtml":"","callToAction":"Spare Parts","introHtml":"<p>Fill out this form to request a spare parts quotation or to order spare parts.</p>","icon":10469,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[68],"key":""},{"id":"321","name":"Upgrades & Retrofits","descriptionHtml":"","callToAction":"Upgrades & Retrofits","introHtml":"<p>Fill out this form to receive a quotation for upgrade &amp; retrofit services.</p>","icon":10490,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[68],"key":""},{"id":"338","name":"Email requests (NOT IN USE)","descriptionHtml":"","callToAction":"Email requests (NOT IN USE)","introHtml":"","icon":10492,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"325","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Request After Sales support via this option (internal use).</p>","icon":10552,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""},{"id":"319","name":"Warranty Extension","descriptionHtml":"","callToAction":"Warranty Extension","introHtml":"<p>Fill out this form to receive a quotation for a warranty extension.</p>","icon":10488,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[],"key":""}],"reqGroups":[{"id":68,"name":"General"}],"orderMapping":{"68":[323,322,326,318,320,321]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":35,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASU","userLanguageHeader":"Important note regarding instructor-led training, Kempower Academy requests & Remote Commissioning Support ordering:","userLanguageMessageWiki":"<p>We encourage you to be in contact with our local Sales team for discussing the available possibilities*.</p>\n<p>Contact details of our Sales representatives are found in Kempower website:</p>\n<p><a href=\"https://kempower.com/contact-sales/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://kempower.com/contact-sales/</a></p>\n<p>*Not available for North, Central &amp; South America and the Caribbean. For these regions, please raise a ticket using the options below.</p>","defaultLanguageHeader":"Important note regarding instructor-led training, Kempower Academy requests & Remote Commissioning Support ordering:","defaultLanguageMessage":"We encourage you to be in contact with our local Sales team for discussing the available possibilities*. \n\nContact details of our Sales representatives are found in Kempower website:\n\nhttps://kempower.com/contact-sales/ \n\n*Not available for North, Central & South America and the Caribbean. For these regions, please raise a ticket using the options below.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE0NTU2NzM3NzEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg5MDE0OTU3LCJuYmYiOjE3ODkwMTM3NTcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.TxVpKU1rFByB8E79CFR3P6Rh2lWTs7_SpHOWciy4YgM","targetCollection":"upload-user-collection-1455673771","endpointUrl":"https://api.media.atlassian.com","clientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":323,"projectId":10497,"issueType":{"id":"10099","name":"Training"},"form":{"name":"Instructor-led Training","descriptionHtml":"","callToAction":"Instructor-led Training","intro":"<p>Fill out this form if you need a training session (AMER Region Only).</p>","instructions":"","icon":10482,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/35/create/323","requestValidateBaseUrl":"/servicedesk/customer/portal/35/validate/323","calendarParams":{"firstDay":0,"date":"2026-09-10T07:15:57+0300","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE0NTU2NzM3NzEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg5MDE0OTU3LCJuYmYiOjE3ODkwMTM3NTcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.TxVpKU1rFByB8E79CFR3P6Rh2lWTs7_SpHOWciy4YgM","targetCollection":"upload-user-collection-1455673771","endpointUrl":"https://api.media.atlassian.com","clientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5,"updated":"2026-02-17T08:58:03.957698875Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[323],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Training Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"4300894e-50d9-4de6-9da2-b8b4f4f8c536"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3,"localId":"eec6817d-75c8-4fad-aff8-c71e05021aaf"},"content":[{"type":"text","text":"Kempower offers instructor-led trainings in our headquarters as a standard to meet your company's needs. "}]}]},{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":189},"layout":"default","localId":"d35af2c2-b137-4ece-97e5-6beab7ad6ad1"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"This form is only for "},{"type":"text","text":"AMER ","marks":[{"type":"strong"}]},{"type":"text","text":"Region. For other regions, please contact our local Sales team via: "},{"type":"inlineCard","attrs":{"url":"https://kempower.com/contact-sales/"}},{"type":"text","text":" "}],"attrs":{"localId":"2f8b7c45-16a2-40d1-b715-85400265d15a"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"98b8064c-7a7f-4e2c-8099-783c0a01c56a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":157},"layout":"default","localId":"67dddb03-a4da-446f-8273-2a9d81e62b31"}},{"type":"heading","attrs":{"level":5,"localId":"d4613d00-2741-4cf5-aef5-15793a2102da"},"content":[{"type":"text","text":"Participants information:","marks":[{"type":"strong"}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a4a9fc45-9b31-4093-9de2-ee850cb1ff8e"},"content":[{"type":"text","text":"If needed, you can still update the list of participants one week before the training session. "}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":true,"layout":"default","localId":"add09bf0-607c-4ffc-a2ea-f21ebb68bcf9"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[187]},"content":[{"type":"heading","attrs":{"level":4,"localId":"f9c470c2-af41-489b-8b29-c521760dd68d"},"content":[{"type":"text","text":"Name","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]}]},{"type":"tableHeader","attrs":{"colwidth":[186]},"content":[{"type":"heading","attrs":{"level":4,"localId":"c085dfcb-6116-4fb4-a7ac-4ea5ce29c856"},"content":[{"type":"text","text":"Email","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"e855673e-6edb-47d1-a2ec-fe466c6c1186"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"ada20ee8-4925-4519-bc7b-a29e4eebd049"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"39f75f1b-7765-4f1a-baa4-962bf3e80965"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"7b6eb1c5-16cd-4290-9e58-06fe65fc5bc7"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"1d4d58b2-576b-45ff-8f5b-930a750d23f9"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"f299e591-9870-4df8-a5fb-48c0f6602d43"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"74fc6c51-2aa6-4933-a313-a61e713cbd9e"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"43d45f54-81e5-4a6e-9957-bc39df45b0f0"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"e4cc6fbc-51e5-4df2-b48a-5acda501416d"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"936b086c-4bbd-4766-8243-135d58767957"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"b602b827-ef77-4d73-931b-950eed6cda41"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"9d23eb3a-95c4-4ab0-9c67-17fc7f28afb5"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"991bef3e-8d35-440c-993e-7c7abb32dcfe"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"9738fe49-b3a3-46c5-9a6d-e5bc989f61eb"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"c0a60d72-7d29-4e1e-a370-065138d6abc3"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"ef246fb0-0fd2-46bb-92f9-6fca59c6a714"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"5e1815cf-a9e3-4901-8644-4464b5947496"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"21c951a7-81e3-4e88-bb24-708a64860ea3"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"1731ae6d-7e0a-4f13-a1ac-b7a29347e3b8"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"11e36a35-fc56-44f6-912a-190bfb0f1dcf"}}]}]}]},{"type":"heading","attrs":{"level":5,"localId":"3a46f83c-dd07-46c2-9935-cc274a7b12e1"},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":186},"layout":"default","localId":"8ae1e03b-d580-4e2c-b791-8b943991d3ea"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":185},"layout":"default","localId":"7ed010da-4c69-484f-af95-193c207dc9e0"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":170},"layout":"default","localId":"06d125f7-940f-40f9-ba32-eca67b8093d5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":171},"layout":"default","localId":"705a5851-8d3f-4829-baf0-815a0780b19b"}}]}],"conditions":{"187":{"i":{"co":{"cIds":{"186":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Third party install/service","conditions":["187"]},"2":{"conditions":[]}},"questions":{"34":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"170":{"type":"rt","label":"Additional comments related to your request:","description":"For example, which topics would you like us to cover or other important information we need to know when planning the training.","validation":{"rq":false},"jiraField":"description","questionKey":""},"11":{"type":"ts","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"13":{"type":"ts","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"cd","label":"Number of participants:","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"2","other":false},{"id":"3","label":"3","other":false},{"id":"4","label":"4","other":false},{"id":"5","label":"5","other":false},{"id":"6","label":"6","other":false},{"id":"7","label":"7","other":false},{"id":"8","label":"8","other":false},{"id":"9","label":"9","other":false},{"id":"10","label":"10","other":false}],"questionKey":""},"10":{"type":"ts","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"31":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"38":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"171":{"type":"rt","label":"Billing information:","description":"Please provide the name of your company, contact, address and business ID for invoicing purposes.","validation":{"rq":true},"jiraField":"customfield_10087","questionKey":""},"29":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"23":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"186":{"type":"cs","label":"Are you going to install or give service to chargers for a third party besides your own equipment?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"22":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"26":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"37":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"35":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"185":{"type":"rt","label":"Please indicate the company or companies that own the charger:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"17":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"25":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"ts","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"189":{"type":"cd","label":"Country where you are located:","description":"","validation":{"rq":true},"jiraField":"customfield_16554","questionKey":""},"20":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"28":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"157":{"type":"da","label":"Desired date for the training session:","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"4300894e-50d9-4de6-9da2-b8b4f4f8c536"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5,"updated":"2026-02-17T08:58:03.957698875Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[323],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Training Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"4300894e-50d9-4de6-9da2-b8b4f4f8c536"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3,"localId":"eec6817d-75c8-4fad-aff8-c71e05021aaf"},"content":[{"type":"text","text":"Kempower offers instructor-led trainings in our headquarters as a standard to meet your company's needs. "}]}]},{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":189},"layout":"default","localId":"d35af2c2-b137-4ece-97e5-6beab7ad6ad1"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"This form is only for "},{"type":"text","text":"AMER ","marks":[{"type":"strong"}]},{"type":"text","text":"Region. For other regions, please contact our local Sales team via: "},{"type":"inlineCard","attrs":{"url":"https://kempower.com/contact-sales/"}},{"type":"text","text":" "}],"attrs":{"localId":"2f8b7c45-16a2-40d1-b715-85400265d15a"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"98b8064c-7a7f-4e2c-8099-783c0a01c56a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":157},"layout":"default","localId":"67dddb03-a4da-446f-8273-2a9d81e62b31"}},{"type":"heading","attrs":{"level":5,"localId":"d4613d00-2741-4cf5-aef5-15793a2102da"},"content":[{"type":"text","text":"Participants information:","marks":[{"type":"strong"}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a4a9fc45-9b31-4093-9de2-ee850cb1ff8e"},"content":[{"type":"text","text":"If needed, you can still update the list of participants one week before the training session. "}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":true,"layout":"default","localId":"add09bf0-607c-4ffc-a2ea-f21ebb68bcf9"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[187]},"content":[{"type":"heading","attrs":{"level":4,"localId":"f9c470c2-af41-489b-8b29-c521760dd68d"},"content":[{"type":"text","text":"Name","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]}]},{"type":"tableHeader","attrs":{"colwidth":[186]},"content":[{"type":"heading","attrs":{"level":4,"localId":"c085dfcb-6116-4fb4-a7ac-4ea5ce29c856"},"content":[{"type":"text","text":"Email","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"e855673e-6edb-47d1-a2ec-fe466c6c1186"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"ada20ee8-4925-4519-bc7b-a29e4eebd049"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"39f75f1b-7765-4f1a-baa4-962bf3e80965"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"7b6eb1c5-16cd-4290-9e58-06fe65fc5bc7"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"1d4d58b2-576b-45ff-8f5b-930a750d23f9"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"f299e591-9870-4df8-a5fb-48c0f6602d43"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"74fc6c51-2aa6-4933-a313-a61e713cbd9e"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"43d45f54-81e5-4a6e-9957-bc39df45b0f0"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"e4cc6fbc-51e5-4df2-b48a-5acda501416d"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"936b086c-4bbd-4766-8243-135d58767957"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"b602b827-ef77-4d73-931b-950eed6cda41"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"9d23eb3a-95c4-4ab0-9c67-17fc7f28afb5"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"991bef3e-8d35-440c-993e-7c7abb32dcfe"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"9738fe49-b3a3-46c5-9a6d-e5bc989f61eb"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"c0a60d72-7d29-4e1e-a370-065138d6abc3"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"ef246fb0-0fd2-46bb-92f9-6fca59c6a714"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"5e1815cf-a9e3-4901-8644-4464b5947496"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"21c951a7-81e3-4e88-bb24-708a64860ea3"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[187]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"1731ae6d-7e0a-4f13-a1ac-b7a29347e3b8"}}]},{"type":"tableCell","attrs":{"colwidth":[186]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"11e36a35-fc56-44f6-912a-190bfb0f1dcf"}}]}]}]},{"type":"heading","attrs":{"level":5,"localId":"3a46f83c-dd07-46c2-9935-cc274a7b12e1"},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":186},"layout":"default","localId":"8ae1e03b-d580-4e2c-b791-8b943991d3ea"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":185},"layout":"default","localId":"7ed010da-4c69-484f-af95-193c207dc9e0"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":170},"layout":"default","localId":"06d125f7-940f-40f9-ba32-eca67b8093d5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":171},"layout":"default","localId":"705a5851-8d3f-4829-baf0-815a0780b19b"}}]}],"conditions":{"187":{"i":{"co":{"cIds":{"186":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Third party install/service","conditions":["187"]},"2":{"conditions":[]}},"questions":{"34":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"170":{"type":"rt","label":"Additional comments related to your request:","description":"For example, which topics would you like us to cover or other important information we need to know when planning the training.","validation":{"rq":false},"jiraField":"description","questionKey":""},"11":{"type":"ts","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"13":{"type":"ts","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"cd","label":"Number of participants:","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"2","other":false},{"id":"3","label":"3","other":false},{"id":"4","label":"4","other":false},{"id":"5","label":"5","other":false},{"id":"6","label":"6","other":false},{"id":"7","label":"7","other":false},{"id":"8","label":"8","other":false},{"id":"9","label":"9","other":false},{"id":"10","label":"10","other":false}],"questionKey":""},"10":{"type":"ts","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"31":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"38":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"171":{"type":"rt","label":"Billing information:","description":"Please provide the name of your company, contact, address and business ID for invoicing purposes.","validation":{"rq":true},"jiraField":"customfield_10087","questionKey":""},"29":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"23":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"186":{"type":"cs","label":"Are you going to install or give service to chargers for a third party besides your own equipment?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"22":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"26":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"37":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"35":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"185":{"type":"rt","label":"Please indicate the company or companies that own the charger:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"17":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"25":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"ts","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"189":{"type":"cd","label":"Country where you are located:","description":"","validation":{"rq":true},"jiraField":"customfield_16554","questionKey":""},"20":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"28":{"type":"ts","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"157":{"type":"da","label":"Desired date for the training session:","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"4300894e-50d9-4de6-9da2-b8b4f4f8c536"},"linkedJiraFields":["description","customfield_10087","customfield_16554"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kempower","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3c1d5672ce967198866c752ad91fcde13ead61cc_lout","baseUrl":"https://kempower.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://kempower.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5057ab2f3ff3428e86bc40228fe930f6","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://kempower.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}