Jira Service Management

{"xsrfToken":"a1f10e5511aca7c2cecfd0c06f2dbea715fc73de_lout","branding":{"id":"5","key":"sal","name":"Solutions Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d1561d","headerLinkHoverBGColor":"#d1561d","headerBadgeColor":"#d1561d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/565532e0-59b9-4a18-a96a-a43db3da70e4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2NTUzMmUwLTU5YjktNGExOC1hOTZhLWE0M2RiM2RhNzBlNCI6WyJyZWFkIl19LCJleHAiOjE3NDM2Mjc4NTAsIm5iZiI6MTc0MzYyNzI1MH0.ml7dAlnAJc2xbkPqXxVxEQ3tlM1tfBuVvUz3VS_FVac&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&mode=fit","logoId":"565532e0-59b9-4a18-a96a-a43db3da70e4","isLogoAvailable":true,"helpCenterTitle":"Kempower Support Portal","sharedPortalName":"Kempower Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Kempower Support Portal","sharedPortalName":"Kempower Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0bad8df2-c21e-4c94-ad9c-2b477636050d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiYWQ4ZGYyLWMyMWUtNGM5NC1hZDljLTJiNDc3NjM2MDUwZCI6WyJyZWFkIl19LCJleHAiOjE3NDM2Mjc4NTAsIm5iZiI6MTc0MzYyNzI1MH0.1wVAKfY16Q7B8eJnLgvlioUiYHS4pe5UcA5-MmDLcJs&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&height=300&mode=fit","bannerMediaApiFileId":"0bad8df2-c21e-4c94-ad9c-2b477636050d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sal","projectId":10063,"serviceDeskId":5,"name":"Solutions Support","description":"Assistance with site planning and engineering, backend integrations and rental & demo services.","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"74","name":" Site planning, installation and foundations support request","descriptionHtml":"","callToAction":" Site planning, installation and foundations support request","introHtml":"Choose this if you need help in site planning, pre-installation, installation and foundations.","icon":10553,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[13],"key":""},{"id":"263","name":"3rd party charger onboarding request","descriptionHtml":"This request type is only used to request Solution Support team to make preliminary setup in ChargEye before the 3rd party charger can be connected to the ChargEye system.\nPlease note: Only one model variation per request, if there is multiple chargers with different models or same model with different amount of connectors, please make individual requests for each variation to avoid mix-ups. Same rule for location also, only one location per request to avoid mix-ups, if there’s multiple locations please make individual requests.","callToAction":"3rd party charger onboarding request","introHtml":"Choose this if you have 3rd party chargers which you are going to configure to connect to the ChargEye system. Please note that we will accept only those request that contain 3rd party chargers that Kempower has approved.","icon":10469,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[13],"key":""},{"id":"75","name":"Charging equipment support request","descriptionHtml":"","callToAction":"Charging equipment support request","introHtml":"Choose this if you need help with Kempower Power Unit, Kempower Satellite, Kempower Movable Charger and Kempower Station Charger.","icon":10523,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[13],"key":""},{"id":"72","name":"Cloud and software services support request","descriptionHtml":"","callToAction":"Cloud and software services support request","introHtml":"Choose this if you need help with ChargEye, OCPP or other software related things.","icon":10468,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[13],"key":""},{"id":"35","name":"General sales support request","descriptionHtml":"","callToAction":"General sales support request","introHtml":"Choose this if you need help with multiple different topics or your not sure which would be correct request type.","icon":10552,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[13],"key":""},{"id":"151","name":"Kempower movable charger lease request (Global)","descriptionHtml":"","callToAction":"Kempower movable charger lease request (Global)","introHtml":"Choose this to lease a movable Kempower charger globally.","icon":10535,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[13],"key":""},{"id":"337","name":"Kempower movable charger lease request (US)","descriptionHtml":"","callToAction":"Kempower movable charger lease request (US)","introHtml":"Choose this to lease a movable Kempower charger in the US.","icon":10535,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[13],"key":""},{"id":"98","name":"Schedule a demo","descriptionHtml":"","callToAction":"Schedule a demo","introHtml":"Choose this to schedule a ChargEye demo.","icon":10547,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[13],"key":""},{"id":"150","name":"Schedule kickoff meeting for OCPP/OCPI backend integration","descriptionHtml":"","callToAction":"Schedule kickoff meeting for OCPP/OCPI backend integration","introHtml":"Choose this to schedule the kickoff meeting between Kempower, customer and/or backend provider to discuss and plan backend integration.","icon":10477,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[13],"key":""},{"id":"185","name":"Schedule REST API integration planning meeting","descriptionHtml":"","callToAction":"Schedule REST API integration planning meeting","introHtml":"Choose this to schedule a meeting between Kempower, customer and/or 3rd party system provider to discuss and plan REST API integration.","icon":10477,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[13],"key":""},{"id":"39","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10530,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"36","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10539,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"38","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10552,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""},{"id":"186","name":"Product Change Request","descriptionHtml":"Fill in the following questions: “What is needed” “Why is it needed” “Which customer(s) are requesting this” “Business impact over 3 years” “Target price” “When release is requested”","callToAction":"Product Change Request","introHtml":"An alteration in the specifications or features of a requested product, aimed at improving its functionality, design, or user experience.","icon":10498,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"37","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10544,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[35,75,72,74,98,151,337,150,185,263],"40":[185]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"75d39203-6de3-3667-ab28-a94c8aa9ec8d","appLinkName":"System Confluence","appLinkUrl":"https://kempower.atlassian.net/wiki","spaceKey":"SAL","spaceName":"SalesSupport","spaceUrl":"https://kempower.atlassian.net/wiki/spaces/SAL","isServer":false},"labels":[],"projectKey":"SAL","serviceDeskId":5,"kbLinkDomainURLs":["https://kempower.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SAL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2Mjg0NTAsIm5iZiI6MTc0MzYyNzI1MH0.YJIDsaJDI_y866wgNT1iyE9ibb1Yn6yd1MeNCVoFKD4","targetCollection":"upload-project-10063","endpointUrl":"https://api.media.atlassian.com","clientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":150,"projectId":10063,"form":{"name":"Schedule kickoff meeting for OCPP/OCPI backend integration","descriptionHtml":"","callToAction":"Schedule kickoff meeting for OCPP/OCPI backend integration","intro":"Choose this to schedule the kickoff meeting between Kempower, customer and/or backend provider to discuss and plan backend integration.","instructions":"","icon":10477,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10338","fieldConfigId":"10748","label":"Country","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10840","label":"Afghanistan","selected":false,"children":[]},{"value":"10841","label":"Albania","selected":false,"children":[]},{"value":"10842","label":"Algeria","selected":false,"children":[]},{"value":"10843","label":"Andorra","selected":false,"children":[]},{"value":"10844","label":"Angola","selected":false,"children":[]},{"value":"10845","label":"Antigua and Barbuda","selected":false,"children":[]},{"value":"10846","label":"Argentina","selected":false,"children":[]},{"value":"10847","label":"Armenia","selected":false,"children":[]},{"value":"10848","label":"Australia","selected":false,"children":[]},{"value":"10849","label":"Austria","selected":false,"children":[]},{"value":"10850","label":"Azerbaijan","selected":false,"children":[]},{"value":"10851","label":"Bahamas","selected":false,"children":[]},{"value":"10852","label":"Bahrain","selected":false,"children":[]},{"value":"10853","label":"Bangladesh","selected":false,"children":[]},{"value":"10854","label":"Barbados","selected":false,"children":[]},{"value":"10855","label":"Belarus","selected":false,"children":[]},{"value":"10856","label":"Belgium","selected":false,"children":[]},{"value":"10857","label":"Belize","selected":false,"children":[]},{"value":"10858","label":"Benin","selected":false,"children":[]},{"value":"10859","label":"Bhutan","selected":false,"children":[]},{"value":"10860","label":"Bolivia","selected":false,"children":[]},{"value":"10861","label":"Bosnia and Herzegovina","selected":false,"children":[]},{"value":"10862","label":"Botswana","selected":false,"children":[]},{"value":"10863","label":"Brazil","selected":false,"children":[]},{"value":"10864","label":"Brunei","selected":false,"children":[]},{"value":"10865","label":"Bulgaria","selected":false,"children":[]},{"value":"10866","label":"Burkina Faso","selected":false,"children":[]},{"value":"10867","label":"Burundi","selected":false,"children":[]},{"value":"10868","label":"Côte d'Ivoire","selected":false,"children":[]},{"value":"10869","label":"Cabo Verde","selected":false,"children":[]},{"value":"10870","label":"Cambodia","selected":false,"children":[]},{"value":"10871","label":"Cameroon","selected":false,"children":[]},{"value":"10872","label":"Canada","selected":false,"children":[]},{"value":"10873","label":"Central African Republic","selected":false,"children":[]},{"value":"10874","label":"Chad","selected":false,"children":[]},{"value":"10875","label":"Chile","selected":false,"children":[]},{"value":"10876","label":"China","selected":false,"children":[]},{"value":"10877","label":"Colombia","selected":false,"children":[]},{"value":"10878","label":"Comoros","selected":false,"children":[]},{"value":"10879","label":"Congo (Congo-Brazzaville)","selected":false,"children":[]},{"value":"10880","label":"Costa Rica","selected":false,"children":[]},{"value":"10881","label":"Croatia","selected":false,"children":[]},{"value":"10882","label":"Cuba","selected":false,"children":[]},{"value":"10883","label":"Cyprus","selected":false,"children":[]},{"value":"10884","label":"Czechia (Czech Republic)","selected":false,"children":[]},{"value":"10885","label":"Democratic Republic of the Congo","selected":false,"children":[]},{"value":"10886","label":"Denmark","selected":false,"children":[]},{"value":"10887","label":"Djibouti","selected":false,"children":[]},{"value":"10888","label":"Dominica","selected":false,"children":[]},{"value":"10889","label":"Dominican Republic","selected":false,"children":[]},{"value":"10890","label":"Ecuador","selected":false,"children":[]},{"value":"10891","label":"Egypt","selected":false,"children":[]},{"value":"10892","label":"El Salvador","selected":false,"children":[]},{"value":"10893","label":"Equatorial Guinea","selected":false,"children":[]},{"value":"10894","label":"Eritrea","selected":false,"children":[]},{"value":"10895","label":"Estonia","selected":false,"children":[]},{"value":"10896","label":"Eswatini (fmr. \"Swaziland\")","selected":false,"children":[]},{"value":"10897","label":"Ethiopia","selected":false,"children":[]},{"value":"10898","label":"Fiji","selected":false,"children":[]},{"value":"10899","label":"Finland","selected":false,"children":[]},{"value":"10900","label":"France","selected":false,"children":[]},{"value":"10901","label":"Gabon","selected":false,"children":[]},{"value":"10902","label":"Gambia","selected":false,"children":[]},{"value":"10903","label":"Georgia","selected":false,"children":[]},{"value":"10904","label":"Germany","selected":false,"children":[]},{"value":"10905","label":"Ghana","selected":false,"children":[]},{"value":"10906","label":"Greece","selected":false,"children":[]},{"value":"11194","label":"Greenland","selected":false,"children":[]},{"value":"10907","label":"Grenada","selected":false,"children":[]},{"value":"10908","label":"Guatemala","selected":false,"children":[]},{"value":"10909","label":"Guinea","selected":false,"children":[]},{"value":"10910","label":"Guinea-Bissau","selected":false,"children":[]},{"value":"10911","label":"Guyana","selected":false,"children":[]},{"value":"10912","label":"Haiti","selected":false,"children":[]},{"value":"10913","label":"Holy See","selected":false,"children":[]},{"value":"10914","label":"Honduras","selected":false,"children":[]},{"value":"10915","label":"Hungary","selected":false,"children":[]},{"value":"10916","label":"Iceland","selected":false,"children":[]},{"value":"10917","label":"India","selected":false,"children":[]},{"value":"10918","label":"Indonesia","selected":false,"children":[]},{"value":"10919","label":"Iran","selected":false,"children":[]},{"value":"10920","label":"Iraq","selected":false,"children":[]},{"value":"10921","label":"Ireland","selected":false,"children":[]},{"value":"10922","label":"Israel","selected":false,"children":[]},{"value":"10923","label":"Italy","selected":false,"children":[]},{"value":"10924","label":"Jamaica","selected":false,"children":[]},{"value":"10925","label":"Japan","selected":false,"children":[]},{"value":"10926","label":"Jordan","selected":false,"children":[]},{"value":"10927","label":"Kazakhstan","selected":false,"children":[]},{"value":"10928","label":"Kenya","selected":false,"children":[]},{"value":"10929","label":"Kiribati","selected":false,"children":[]},{"value":"10930","label":"Kuwait","selected":false,"children":[]},{"value":"10931","label":"Kyrgyzstan","selected":false,"children":[]},{"value":"10932","label":"Laos","selected":false,"children":[]},{"value":"10933","label":"Latvia","selected":false,"children":[]},{"value":"10934","label":"Lebanon","selected":false,"children":[]},{"value":"10935","label":"Lesotho","selected":false,"children":[]},{"value":"10936","label":"Liberia","selected":false,"children":[]},{"value":"10937","label":"Libya","selected":false,"children":[]},{"value":"10938","label":"Liechtenstein","selected":false,"children":[]},{"value":"10939","label":"Lithuania","selected":false,"children":[]},{"value":"10940","label":"Luxembourg","selected":false,"children":[]},{"value":"10941","label":"Madagascar","selected":false,"children":[]},{"value":"10942","label":"Malawi","selected":false,"children":[]},{"value":"10943","label":"Malaysia","selected":false,"children":[]},{"value":"10944","label":"Maldives","selected":false,"children":[]},{"value":"10945","label":"Mali","selected":false,"children":[]},{"value":"10946","label":"Malta","selected":false,"children":[]},{"value":"10947","label":"Marshall Islands","selected":false,"children":[]},{"value":"10948","label":"Mauritania","selected":false,"children":[]},{"value":"10949","label":"Mauritius","selected":false,"children":[]},{"value":"10950","label":"Mexico","selected":false,"children":[]},{"value":"10951","label":"Micronesia","selected":false,"children":[]},{"value":"10952","label":"Moldova","selected":false,"children":[]},{"value":"10953","label":"Monaco","selected":false,"children":[]},{"value":"10954","label":"Mongolia","selected":false,"children":[]},{"value":"10955","label":"Montenegro","selected":false,"children":[]},{"value":"10956","label":"Morocco","selected":false,"children":[]},{"value":"10957","label":"Mozambique","selected":false,"children":[]},{"value":"10958","label":"Myanmar (formerly Burma)","selected":false,"children":[]},{"value":"10959","label":"Namibia","selected":false,"children":[]},{"value":"10960","label":"Nauru","selected":false,"children":[]},{"value":"10961","label":"Nepal","selected":false,"children":[]},{"value":"10962","label":"Netherlands","selected":false,"children":[]},{"value":"10963","label":"New Zealand","selected":false,"children":[]},{"value":"10964","label":"Nicaragua","selected":false,"children":[]},{"value":"10965","label":"Niger","selected":false,"children":[]},{"value":"10966","label":"Nigeria","selected":false,"children":[]},{"value":"10967","label":"North Korea","selected":false,"children":[]},{"value":"10968","label":"North Macedonia","selected":false,"children":[]},{"value":"10969","label":"Norway","selected":false,"children":[]},{"value":"10970","label":"Oman","selected":false,"children":[]},{"value":"10971","label":"Pakistan","selected":false,"children":[]},{"value":"10972","label":"Palau","selected":false,"children":[]},{"value":"10973","label":"Palestine State","selected":false,"children":[]},{"value":"10974","label":"Panama","selected":false,"children":[]},{"value":"10975","label":"Papua New Guinea","selected":false,"children":[]},{"value":"10976","label":"Paraguay","selected":false,"children":[]},{"value":"10977","label":"Peru","selected":false,"children":[]},{"value":"10978","label":"Philippines","selected":false,"children":[]},{"value":"10979","label":"Poland","selected":false,"children":[]},{"value":"10980","label":"Portugal","selected":false,"children":[]},{"value":"10981","label":"Qatar","selected":false,"children":[]},{"value":"10982","label":"Romania","selected":false,"children":[]},{"value":"10983","label":"Russia","selected":false,"children":[]},{"value":"10984","label":"Rwanda","selected":false,"children":[]},{"value":"10985","label":"Saint Kitts and Nevis","selected":false,"children":[]},{"value":"10986","label":"Saint Lucia","selected":false,"children":[]},{"value":"10987","label":"Saint Vincent and the Grenadines","selected":false,"children":[]},{"value":"10988","label":"Samoa","selected":false,"children":[]},{"value":"10989","label":"San Marino","selected":false,"children":[]},{"value":"10990","label":"Sao Tome and Principe","selected":false,"children":[]},{"value":"10991","label":"Saudi Arabia","selected":false,"children":[]},{"value":"10992","label":"Senegal","selected":false,"children":[]},{"value":"10993","label":"Serbia","selected":false,"children":[]},{"value":"10994","label":"Seychelles","selected":false,"children":[]},{"value":"10995","label":"Sierra Leone","selected":false,"children":[]},{"value":"10996","label":"Singapore","selected":false,"children":[]},{"value":"10997","label":"Slovakia","selected":false,"children":[]},{"value":"10998","label":"Slovenia","selected":false,"children":[]},{"value":"10999","label":"Solomon Islands","selected":false,"children":[]},{"value":"11000","label":"Somalia","selected":false,"children":[]},{"value":"11001","label":"South Africa","selected":false,"children":[]},{"value":"11002","label":"South Korea","selected":false,"children":[]},{"value":"11003","label":"South Sudan","selected":false,"children":[]},{"value":"11004","label":"Spain","selected":false,"children":[]},{"value":"11005","label":"Sri Lanka","selected":false,"children":[]},{"value":"11006","label":"Sudan","selected":false,"children":[]},{"value":"11007","label":"Suriname","selected":false,"children":[]},{"value":"11008","label":"Sweden","selected":false,"children":[]},{"value":"11009","label":"Switzerland","selected":false,"children":[]},{"value":"11010","label":"Syria","selected":false,"children":[]},{"value":"11011","label":"Tajikistan","selected":false,"children":[]},{"value":"11012","label":"Tanzania","selected":false,"children":[]},{"value":"11013","label":"Thailand","selected":false,"children":[]},{"value":"11014","label":"Timor-Leste","selected":false,"children":[]},{"value":"11015","label":"Togo","selected":false,"children":[]},{"value":"11016","label":"Tonga","selected":false,"children":[]},{"value":"11017","label":"Trinidad and Tobago","selected":false,"children":[]},{"value":"11018","label":"Tunisia","selected":false,"children":[]},{"value":"11019","label":"Turkey","selected":false,"children":[]},{"value":"11020","label":"Turkmenistan","selected":false,"children":[]},{"value":"11021","label":"Tuvalu","selected":false,"children":[]},{"value":"11022","label":"Uganda","selected":false,"children":[]},{"value":"11023","label":"Ukraine","selected":false,"children":[]},{"value":"11024","label":"United Arab Emirates","selected":false,"children":[]},{"value":"11025","label":"United Kingdom","selected":false,"children":[]},{"value":"11026","label":"United States of America","selected":false,"children":[]},{"value":"11027","label":"Uruguay","selected":false,"children":[]},{"value":"11028","label":"Uzbekistan","selected":false,"children":[]},{"value":"11029","label":"Vanuatu","selected":false,"children":[]},{"value":"11030","label":"Venezuela","selected":false,"children":[]},{"value":"11031","label":"Vietnam","selected":false,"children":[]},{"value":"11032","label":"Yemen","selected":false,"children":[]},{"value":"11033","label":"Zambia","selected":false,"children":[]},{"value":"11034","label":"Zimbabwe","selected":false,"children":[]},{"value":"12276","label":"Global","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments (test protocol documents, requirements, etc.)","description":"If there is some documentation that should be take up on notice before the first meeting please attach all the documents here.","descriptionHtml":"If there is some documentation that should be take up on notice before the first meeting please attach all the documents here.","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/150","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/150","calendarParams":{"firstDay":0,"date":"2025-04-02T23:54:11+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2Mjg0NTEsIm5iZiI6MTc0MzYyNzI1MX0.0dpnIrNkARTDW4eBLE9nFzSCoqomDuEUNw_fa1FsHuQ","targetCollection":"upload-project-10063","endpointUrl":"https://api.media.atlassian.com","clientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2024-10-14T08:36:38.519976024Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[150],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Schedule kickoff meeting for new backend integration ","submit":{"lock":false,"pdf":false},"templateFormUuid":"35e2595a-ceef-432a-9a44-d08142fab568"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"739f76fc-dcf0-4ea4-96da-afa1ac7e52fd"},"content":[{"type":"text","text":"Note! "}],"marks":[{"type":"indentation","attrs":{"level":1}}]},{"type":"heading","attrs":{"level":3,"localId":"3dd257e5-e865-460a-a121-02e70977e748"},"content":[{"type":"text","text":"Integrations can be requested only by Kempower personnel, if request is made by others it will be rejected. If you wish to perform integration with our chargers you can contact our sales team at our homepage: "},{"type":"inlineCard","attrs":{"url":"https://kempower.com/contact-sales/"}},{"type":"text","text":" "}],"marks":[{"type":"indentation","attrs":{"level":1}}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"4ef9b83c-d9fe-498c-a186-9c9b280b8695"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"2ebc2b9d-0f68-4c60-a421-f114c1b7456d"},"content":[{"type":"text","text":"Customer name:"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"df3cc6de-8273-43fe-9c83-5895296ac4f0"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"e941699b-a00d-47eb-89b3-ab33fdc60bfe"},"content":[{"type":"text","text":"Customer type (CPO, PTO, OEM, etc.):"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"cc10b358-3ce7-477f-8d99-4e6b87fec651"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"5e1aa326-0528-4bc6-8f6d-f41784a3a363"},"content":[{"type":"text","text":"Integrable backend name:"}]},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"6513f222-1db8-4ab7-8887-17873eaa9184"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"343ec6f9-cc9d-4e72-a404-b29e2e61b03e"},"content":[{"type":"text","text":"Integration type:"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"76ffef59-4e5f-465c-8bfd-319919afc368"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"a5a6f75a-bf12-4f9c-962e-5b1eea911b9f"},"content":[{"type":"text","text":"Attached the signed NDA:"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"02a1b59f-5af1-4808-9994-60450a07d7d5"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"b7d9ad8e-ca80-4b1a-a4c3-130fdc269404"},"content":[{"type":"text","text":"Suggested dates for opening meeting in Central European Time (CET):"}]},{"type":"paragraph","attrs":{"localId":"5c635767-448c-42ad-b6c1-5066be8fc258"},"content":[{"type":"text","text":"(Please put at least 3 suggestions)"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"5e69deb9-db8d-4535-a54c-1c118ae9b20f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"6d20c0e4-cfa0-4954-9208-ac4424c966ec"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"359e3e8e-4246-402f-9451-d03856566051"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"530c7a13-f7ee-4c77-b668-f4e02a64284e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"e0d6d8bd-ee8b-41a7-b93a-bf8516c09221"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"5737eddf-aba7-45fe-ad82-000f4202bdf0"},"content":[{"type":"text","text":"Sales potential for next 12 months / existing or upcoming order size."}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"69d29bd8-de89-4d19-b993-34c68b968b31"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"46ffc9cc-735a-4486-a544-e2fd95d878b6"},"content":[{"type":"text","text":"Additional information:"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"aab4b6d8-561c-4fa5-8aaf-ca5c5485414c"}}]}]}]}]}],"conditions":{},"sections":{},"questions":{"23":{"type":"dt","label":"Date and time in CET (8:00-16:00)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"22":{"type":"dt","label":"Date and time in CET (8:00-16:00)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"dt","label":"Date and time in CET (8:00-16:00)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"21":{"type":"dt","label":"Date and time in CET (8:00-16:00)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"31":{"type":"rt","label":"","description":"This is asked because there might be possible developments for the integration and this information will help us prioritize those plausible developments.","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"rt","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"28":{"type":"at","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"6":{"type":"cm","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"OCPP 1.6J","other":false},{"id":"2","label":"OCPI 2.2","other":false}],"questionKey":""},"1":{"type":"ts","label":"","description":"","validation":{"rq":true},"jiraField":"customfield_10043","questionKey":""},"17":{"type":"ts","label":"","description":"(Please also state company name, if not the same as system name)","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"dt","label":"Date and time in CET (8:00-16:00)","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"35e2595a-ceef-432a-9a44-d08142fab568"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2024-10-14T08:36:38.519976024Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[150],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Schedule kickoff meeting for new backend integration ","submit":{"lock":false,"pdf":false},"templateFormUuid":"35e2595a-ceef-432a-9a44-d08142fab568"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"739f76fc-dcf0-4ea4-96da-afa1ac7e52fd"},"content":[{"type":"text","text":"Note! "}],"marks":[{"type":"indentation","attrs":{"level":1}}]},{"type":"heading","attrs":{"level":3,"localId":"3dd257e5-e865-460a-a121-02e70977e748"},"content":[{"type":"text","text":"Integrations can be requested only by Kempower personnel, if request is made by others it will be rejected. If you wish to perform integration with our chargers you can contact our sales team at our homepage: "},{"type":"inlineCard","attrs":{"url":"https://kempower.com/contact-sales/"}},{"type":"text","text":" "}],"marks":[{"type":"indentation","attrs":{"level":1}}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"4ef9b83c-d9fe-498c-a186-9c9b280b8695"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"2ebc2b9d-0f68-4c60-a421-f114c1b7456d"},"content":[{"type":"text","text":"Customer name:"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"df3cc6de-8273-43fe-9c83-5895296ac4f0"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"e941699b-a00d-47eb-89b3-ab33fdc60bfe"},"content":[{"type":"text","text":"Customer type (CPO, PTO, OEM, etc.):"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"cc10b358-3ce7-477f-8d99-4e6b87fec651"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"5e1aa326-0528-4bc6-8f6d-f41784a3a363"},"content":[{"type":"text","text":"Integrable backend name:"}]},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"6513f222-1db8-4ab7-8887-17873eaa9184"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"343ec6f9-cc9d-4e72-a404-b29e2e61b03e"},"content":[{"type":"text","text":"Integration type:"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"76ffef59-4e5f-465c-8bfd-319919afc368"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"a5a6f75a-bf12-4f9c-962e-5b1eea911b9f"},"content":[{"type":"text","text":"Attached the signed NDA:"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"02a1b59f-5af1-4808-9994-60450a07d7d5"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"b7d9ad8e-ca80-4b1a-a4c3-130fdc269404"},"content":[{"type":"text","text":"Suggested dates for opening meeting in Central European Time (CET):"}]},{"type":"paragraph","attrs":{"localId":"5c635767-448c-42ad-b6c1-5066be8fc258"},"content":[{"type":"text","text":"(Please put at least 3 suggestions)"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"5e69deb9-db8d-4535-a54c-1c118ae9b20f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"6d20c0e4-cfa0-4954-9208-ac4424c966ec"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"359e3e8e-4246-402f-9451-d03856566051"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"530c7a13-f7ee-4c77-b668-f4e02a64284e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"e0d6d8bd-ee8b-41a7-b93a-bf8516c09221"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"5737eddf-aba7-45fe-ad82-000f4202bdf0"},"content":[{"type":"text","text":"Sales potential for next 12 months / existing or upcoming order size."}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"69d29bd8-de89-4d19-b993-34c68b968b31"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"46ffc9cc-735a-4486-a544-e2fd95d878b6"},"content":[{"type":"text","text":"Additional information:"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"aab4b6d8-561c-4fa5-8aaf-ca5c5485414c"}}]}]}]}]}],"conditions":{},"sections":{},"questions":{"23":{"type":"dt","label":"Date and time in CET (8:00-16:00)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"22":{"type":"dt","label":"Date and time in CET (8:00-16:00)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"dt","label":"Date and time in CET (8:00-16:00)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"21":{"type":"dt","label":"Date and time in CET (8:00-16:00)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"31":{"type":"rt","label":"","description":"This is asked because there might be possible developments for the integration and this information will help us prioritize those plausible developments.","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"rt","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"28":{"type":"at","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"6":{"type":"cm","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"OCPP 1.6J","other":false},{"id":"2","label":"OCPI 2.2","other":false}],"questionKey":""},"1":{"type":"ts","label":"","description":"","validation":{"rq":true},"jiraField":"customfield_10043","questionKey":""},"17":{"type":"ts","label":"","description":"(Please also state company name, if not the same as system name)","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"dt","label":"Date and time in CET (8:00-16:00)","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"35e2595a-ceef-432a-9a44-d08142fab568"},"linkedJiraFields":["customfield_10043"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}