{"xsrfToken":"52d0e47a-5ce1-46bf-a707-8562ef715b43_7fe6ee93c6629f675b2a932862e48c9658e1f267_lout","branding":{"id":"5","key":"sal","name":"Sales Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c94d0a","headerLinkHoverBGColor":"#c94d0a","headerBadgeColor":"#c94d0a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3f3460ec-0774-472c-b494-dd1ee8f993f2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNmMzQ2MGVjLTA3NzQtNDcyYy1iNDk0LWRkMWVlOGY5OTNmMiI6WyJyZWFkIl19LCJleHAiOjE2NzUwNjY0NzIsIm5iZiI6MTY3NTA2NTg3Mn0.a-UaM5YtB90GJa1fOy4LREF1WnIbHTQycQCE1pUBVNo&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&mode=fit","logoId":"3f3460ec-0774-472c-b494-dd1ee8f993f2","isLogoAvailable":true,"helpCenterTitle":"Kempower Technical Support","sharedPortalName":"Technical Support","userInitialAnnouncementHeader":"Lifecycle Services for charging solutions ","userInitialAnnouncementMessageWiki":"<p>Don't hesitate to contact us if anything to charging on your mind.</p>","translations":{"en-US":{"helpCenterTitle":"Kempower Technical Support","sharedPortalName":"Technical Support","announcementHeader":"Lifecycle Services for charging solutions ","announcementMessage":"Don't hesitate to contact us if anything to charging on your mind.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#262525","bannerMediaApiUrl":"https://api.media.atlassian.com/file/61663ed8-96d0-4c71-a3ff-e51533605002/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxNjYzZWQ4LTk2ZDAtNGM3MS1hM2ZmLWU1MTUzMzYwNTAwMiI6WyJyZWFkIl19LCJleHAiOjE2NzUwNjY0NzIsIm5iZiI6MTY3NTA2NTg3Mn0.aMTG-VWHx33rHc7m5J3iM1AhMgmzGKfxv_mFRrclm74&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&height=300&mode=fit","bannerMediaApiFileId":"61663ed8-96d0-4c71-a3ff-e51533605002","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"5","key":"sal","projectId":10063,"serviceDeskId":5,"name":"Sales Support","description":"<p>Welcome! You can raise a request for Kempower Sales Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"74","name":" Site planning, installation and foundations support request","descriptionHtml":"","callToAction":" Site planning, installation and foundations support request","introHtml":"<p>Choose this if you need help in site planning, pre-installation, installation and foundations.</p>","icon":10553,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[13],"key":""},{"id":"75","name":"Charging equipment support request","descriptionHtml":"","callToAction":"Charging equipment support request","introHtml":"<p>Choose this if you need help with C-Series, C-Station, S-Series and T-Series.</p>","icon":10523,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[13],"key":""},{"id":"72","name":"Cloud services support request","descriptionHtml":"","callToAction":"Cloud services support request","introHtml":"<p>Choose this if you need help with ChargEye, OCPP or other software related things.</p>","icon":10468,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[13],"key":""},{"id":"35","name":"General sales support request","descriptionHtml":"","callToAction":"General sales support request","introHtml":"<p>Choose this if you need help with multiple different topics or your not sure which would be correct request type.</p>","icon":10552,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[13],"key":""},{"id":"151","name":"Kempower movable charger lease request","descriptionHtml":"","callToAction":"Kempower movable charger lease request","introHtml":"<p>Choose this to lease a movable Kempower charger</p>","icon":10553,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[13],"key":""},{"id":"98","name":"Schedule a demo","descriptionHtml":"","callToAction":"Schedule a demo","introHtml":"<p>Choose this to schedule a ChargEye demo.</p>","icon":10547,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[13],"key":""},{"id":"150","name":"Schedule opening meeting for backend integration","descriptionHtml":"","callToAction":"Schedule opening meeting for backend integration","introHtml":"<p>Choose this to schedule the opening meeting between customer, backend and Kempower to discuss and plan backend integration</p>","icon":10477,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[13],"key":""},{"id":"39","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10530,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"36","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10539,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"38","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10552,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""},{"id":"37","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10544,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"40","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10548,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""},{"id":"41","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10538,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"42","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10542,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[151,98,75,74,72,35,150]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"75d39203-6de3-3667-ab28-a94c8aa9ec8d","appLinkName":"System Confluence","appLinkUrl":"https://kempower.atlassian.net/wiki","spaceKey":"SAL","spaceName":"SalesSupport","spaceUrl":"https://kempower.atlassian.net/wiki/spaces/SAL","isServer":false},"labels":[],"projectKey":"SAL","serviceDeskId":5},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SAL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Technical Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://kempower.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kempower","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"52d0e47a-5ce1-46bf-a707-8562ef715b43_7fe6ee93c6629f675b2a932862e48c9658e1f267_lout","baseUrl":"https://kempower.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}