{"xsrfToken":"52d0e47a-5ce1-46bf-a707-8562ef715b43_5e28806a4e516a2f3a631fa2ef436267bb01502b_lout","branding":{"id":"2","key":"ts","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c94d0a","headerLinkHoverBGColor":"#c94d0a","headerBadgeColor":"#c94d0a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3f3460ec-0774-472c-b494-dd1ee8f993f2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNmMzQ2MGVjLTA3NzQtNDcyYy1iNDk0LWRkMWVlOGY5OTNmMiI6WyJyZWFkIl19LCJleHAiOjE2ODY0MDczOTUsIm5iZiI6MTY4NjQwNjc5NX0.cXcV2VT0CHdg12gTB7hbNi9wPpptqnhOP-7SKdioTpI&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&mode=fit","logoId":"3f3460ec-0774-472c-b494-dd1ee8f993f2","isLogoAvailable":true,"helpCenterTitle":"Kempower Technical Support","sharedPortalName":"Technical Support","userInitialAnnouncementHeader":"Lifecycle Services for charging solutions ","userInitialAnnouncementMessageWiki":"<p>Don't hesitate to contact us if anything to charging on your mind.</p>","translations":{"en-US":{"helpCenterTitle":"Kempower Technical Support","sharedPortalName":"Technical Support","announcementHeader":"Lifecycle Services for charging solutions ","announcementMessage":"Don't hesitate to contact us if anything to charging on your mind.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#262525","bannerMediaApiUrl":"https://api.media.atlassian.com/file/61663ed8-96d0-4c71-a3ff-e51533605002/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxNjYzZWQ4LTk2ZDAtNGM3MS1hM2ZmLWU1MTUzMzYwNTAwMiI6WyJyZWFkIl19LCJleHAiOjE2ODY0MDczOTUsIm5iZiI6MTY4NjQwNjc5NX0.5ex4TXphhRmcvz2dCFcK6bWSngtz16il4P98If3aE34&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&height=300&mode=fit","bannerMediaApiFileId":"61663ed8-96d0-4c71-a3ff-e51533605002","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"ts","projectId":10026,"serviceDeskId":2,"name":"Technical Support","description":"<p>Welcome! You can raise a request for Kempower Technical Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"23","name":"Cloud service requests","descriptionHtml":"","callToAction":"Cloud service requests","introHtml":"<p>Choose this if you have questions about ChargEye, licensing or OCPP.</p>","icon":10473,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[5],"key":""},{"id":"20","name":"Delayed or missing delivery","descriptionHtml":"","callToAction":"Delayed or missing delivery","introHtml":"<p>Let us know if something is missing from delivery.</p>","icon":10480,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[7],"key":""},{"id":"46","name":"Document request","descriptionHtml":"","callToAction":"Document request","introHtml":"","icon":10482,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[5],"key":""},{"id":"95","name":"Kempower Academy","descriptionHtml":"","callToAction":"Kempower Academy","introHtml":"<p>Are you interested in Kempower Academy? Do you have a problem? Let us help you!</p>","icon":10487,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[27],"key":""},{"id":"165","name":"Order Remote Commissioning","descriptionHtml":"","callToAction":"Order Remote Commissioning","introHtml":"<p>Fill this Remote Commissioning request to receive a quotation for remote commissioning service</p>","icon":10535,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[37],"key":""},{"id":"22","name":"Product Technical Support","descriptionHtml":"","callToAction":"Product Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5],"key":""},{"id":"166","name":"Remote Commissioning booking","descriptionHtml":"","callToAction":"Remote Commissioning booking","introHtml":"<p>Book remote commissioning here if service is already ordered</p>","icon":10550,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[37],"key":""},{"id":"71","name":"Repair or return request","descriptionHtml":"","callToAction":"Repair or return request","introHtml":"<p>Fill this form if you want to return products to Kempower, or requesting repair.</p>","icon":10496,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[7],"key":""},{"id":"45","name":"Report a damaged charger","descriptionHtml":"","callToAction":"Report a damaged charger","introHtml":"<p>Tell us if your charger is physically damaged.</p>","icon":10523,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[5],"key":""},{"id":"14","name":"Report a software bug","descriptionHtml":"","callToAction":"Report a software bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10548,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[5],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10538,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[4],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10542,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[4],"key":""},{"id":"96","name":"Training request","descriptionHtml":"","callToAction":"Training request","introHtml":"<p>Do you need a training session?</p>","icon":10491,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[27],"key":""},{"id":"21","name":"Transportation damages","descriptionHtml":"","callToAction":"Transportation damages","introHtml":"<p>Choose if items have damaged while transportation.</p>","icon":10496,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[7],"key":""},{"id":"180","name":"Upgrade & retrofit request form","descriptionHtml":"","callToAction":"Upgrade & retrofit request form","introHtml":"<p>Fill out this form to receive a quotation for upgrade & retrofit services.</p>","icon":10489,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[5],"key":""},{"id":"97","name":"Warranty claim","descriptionHtml":"","callToAction":"Warranty claim","introHtml":"<p>To make warranty claim, please fill this for up.</p>","icon":10511,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[5],"key":""},{"id":"24","name":"Wrong or incorrect product","descriptionHtml":"","callToAction":"Wrong or incorrect product","introHtml":"<p>Did you received wrong or incorrect product? Let us know and help you.</p>","icon":10508,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[7],"key":""},{"id":"48","name":"E-mailed request","descriptionHtml":"","callToAction":"E-mailed request","introHtml":"<p>E-mailed request</p>","icon":10492,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10530,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"44","name":"Note","descriptionHtml":"","callToAction":"Note","introHtml":"","icon":10553,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10552,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""},{"id":"47","name":"Sales Support","descriptionHtml":"","callToAction":"Sales Support","introHtml":"<p>Do you need offer for new charging solution, or other support from our sales?</p>","icon":10553,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"183","name":"Spare Part request","descriptionHtml":"","callToAction":"Spare Part request","introHtml":"<p>Do you have a question about spare parts or do you want to make an order, please select this request.</p>","icon":10469,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"134","name":"Upgrade request","descriptionHtml":"","callToAction":"Upgrade request","introHtml":"<p>Fill this Upgrade request to receive a quotation for Upgrade Services.</p>","icon":10526,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"17","name":"Warranty claim","descriptionHtml":"","callToAction":"Warranty claim","introHtml":"","icon":10553,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Technical Support"},{"id":37,"name":"Remote Commissioning"},{"id":27,"name":"Training"},{"id":7,"name":"Transportation Support"},{"id":4,"name":"I've an improvement idea!"}],"orderMapping":{"27":[95,96],"37":[165,166],"5":[22,45,97,180,23,14,46],"7":[71,21,20,24],"6":[14],"14":[47],"4":[15,16],"3":[12,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"75d39203-6de3-3667-ab28-a94c8aa9ec8d","appLinkName":"System Confluence","spaceKey":"TS","spaceName":"Technical Support","isServer":false},"labels":[],"projectKey":"TS","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Technical Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://kempower.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kempower","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"52d0e47a-5ce1-46bf-a707-8562ef715b43_5e28806a4e516a2f3a631fa2ef436267bb01502b_lout","baseUrl":"https://kempower.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}