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Kempower Support Portal
New feature in Kempower Technical Support Portal:

Starting mid January 2026, you’ll be asked to provide details of the last periodical maintenance performed when submitting a warranty claim. Thank you for your cooperation!

  1. Kempower Support Portal
  2. Technical Support

Technical Support

Assistance with product and software usage, warranty claims and remote commissioning service.

  • Cloud Service & Software Support

    Do you have questions related to ChargEye, licensing or OCPP? Do you want to report a software bug?

  • Document Request

    Request a technical document not available in Kempower Mediabank.

  • Kempower Academy eLearning and Training Certification Support

    Do you have a problem with Kempower Academy, your training certification or would you like to suggest an improvement?

  • Product Technical Support

    Do you need help installing, configuring, or troubleshooting a product? Select this option to request assistance.

  • Remote Commissioning Support Booking

    Book a remote commissioning support session if the service is already ordered.

  • Report a Charger with a Physical Damage

    Was your charger damaged during transport? Has your charger been hit, vandalized or affected by force majeure conditions?

  • Spare Part Technical Support

    Difficulties finding the right spare part for your product? Do you need to make a claim for a new spare part that is defective?

  • Warranty Claim

    Failed charger? Submit a warranty claim by filling out this form.

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