{"xsrfToken":"1b712dadd7166b56d457ba81a0d854c56a8b0f81_lout","branding":{"id":"2","key":"ts","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/15","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de5500","headerLinkHoverBGColor":"#de5500","headerBadgeColor":"#de5500"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/565532e0-59b9-4a18-a96a-a43db3da70e4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2NTUzMmUwLTU5YjktNGExOC1hOTZhLWE0M2RiM2RhNzBlNCI6WyJyZWFkIl19LCJleHAiOjE3MzIxOTM3ODgsIm5iZiI6MTczMjE5MzE4OH0.N_-WSkZdcju5SgXLxTEevLrJTVo8bPG-4uvBxLREC4A&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&mode=fit","logoId":"565532e0-59b9-4a18-a96a-a43db3da70e4","isLogoAvailable":true,"helpCenterTitle":"Kempower Support Portal","sharedPortalName":"Kempower Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Kempower Support Portal","sharedPortalName":"Kempower Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0bad8df2-c21e-4c94-ad9c-2b477636050d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiYWQ4ZGYyLWMyMWUtNGM5NC1hZDljLTJiNDc3NjM2MDUwZCI6WyJyZWFkIl19LCJleHAiOjE3MzIxOTM3ODgsIm5iZiI6MTczMjE5MzE4OH0.mURF08mXWKgVLp5FKpYGdPLHapZUwrdsvIKFC53BgWc&client=2caf7e04-254d-4a56-9400-23f7d2b01d0b&height=300&mode=fit","bannerMediaApiFileId":"0bad8df2-c21e-4c94-ad9c-2b477636050d","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"ts","projectId":10026,"serviceDeskId":2,"name":"Technical Support","description":"<p>Assistance with product and software usage, warranty claims and remote commissioning service.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"23","name":"Cloud Service & Software Support","descriptionHtml":"","callToAction":"Cloud Service & Software Support","introHtml":"<p>Do you have questions related to ChargEye, licensing or OCPP? Do you want to report a software bug?</p>","icon":10473,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[5],"key":""},{"id":"46","name":"Document Request","descriptionHtml":"","callToAction":"Document Request","introHtml":"<p>Request a technical document not available in Kempower Mediabank.</p>","icon":10482,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[5],"key":""},{"id":"95","name":"Kempower Academy Troubleshooting and Support","descriptionHtml":"","callToAction":"Kempower Academy Troubleshooting and Support","introHtml":"<p>Do you have a problem with Kempower Academy or would you like to suggest an improvement?</p>","icon":10470,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"22","name":"Product Technical Support","descriptionHtml":"","callToAction":"Product Technical Support","introHtml":"<p>Do you need help installing, configuring, or troubleshooting a product? Select this option to request assistance.</p>","icon":10472,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5],"key":""},{"id":"226","name":"Remote Commissioning Support Booking","descriptionHtml":"","callToAction":"Remote Commissioning Support Booking","introHtml":"<p>Book a remote commissioning support session if the service is already ordered.</p>","icon":10711,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[5],"key":""},{"id":"45","name":"Report a Charger with a Physical Damage","descriptionHtml":"","callToAction":"Report a Charger with a Physical Damage","introHtml":"<p>Was your charger damaged during transport? Has your charger been hit, vandalized or affected by force majeure conditions?</p>","icon":10480,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[5],"key":""},{"id":"327","name":"Spare Part Technical Support","descriptionHtml":"","callToAction":"Spare Part Technical Support","introHtml":"<p>Difficulties finding the right spare part for your product? Do you need to make a claim for a new spare part that is defective?</p>","icon":10469,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[5],"key":""},{"id":"97","name":"Warranty Claim","descriptionHtml":"","callToAction":"Warranty Claim","introHtml":"<p>Failed charger? Submit a warranty claim by filling out this form.</p>","icon":10524,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[5],"key":""},{"id":"48","name":"E-mailed request","descriptionHtml":"","callToAction":"E-mailed request","introHtml":"<p>E-mailed request</p>","icon":10492,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10552,"iconUrl":"https://kempower.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Technical Support"}],"orderMapping":{"5":[23,46,95,22,226,45,327,97],"71":[343,344],"3":[12]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyY2FmN2UwNC0yNTRkLTRhNTYtOTQwMC0yM2Y3ZDJiMDFkMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxOTQzODgsIm5iZiI6MTczMjE5MzE4OH0.7KHbPJZdhKmbBpUdl68fbpyzYN7GsjTdkbUmwHmCayc","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"2caf7e04-254d-4a56-9400-23f7d2b01d0b","tokenDurationInMins":20}},"sharedPortal":{"name":"Kempower Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://kempower.atlassian.net/wiki","kbLinkDomainURLs":["https://kempower.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}